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Just as an FYI to anyone from the Sephora team that may see this, they are now referring me to your customer service telephone number to resolve this issue.

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Same thing happened to me last week, i had 10 reward on my account and it suddenly disappeared off here a week or so ago, I tried to manually enter it using a code i have on my paper statement. The or...

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Hi @jennifer07 I am truly sorry about this! Comenity is working to restore all customer service channels and should be able to look into this for you once they are fully up and running again. I recomm...

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Okay thanks, i realize you guys are in the dark too, wish they were more transparent with what is going on. I was told the same but i feel when i contact at a later time, it's still later when i have to call them, lol. thanks for your reply.

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Hi @ctina1218, I'm so sorry for the difficulty with getting in touch with Comenity! Regretfully we do not have insight into credit card rewards balances on our end. However Comenity can look into this...

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I’ve called the number provided multiple times this week & cannot speak to an actual person. I’m put in a queue & repeatedly get the message that all representatives are currently busy. I’ve sent mess...

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Apple wallet balance

Hello, My apple wallet says I have $19 on a gift card I added, and I have to set to update automatically. When I go to use the gift card it says I have $0. Is this accurate?? I don’t want to delete th...

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Re: Apple wallet balance

Hi @pplcallmeclaire I will send you a PM to further assist! Always, Danee

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sephora credit card issues

i’ve tried using my card in store & online & keep receiving an error code. i have plenty of available credit, but i cannot use the card. i used the card for purchases about 2 weeks ago with no problem. not sure what the issue is.

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Hi @tysthelimit I'm so sorry about this! Comenity should be able to look into this for you once they are up and running again. I recommend reaching out to them via phone at a later time, as they are e...

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Hello DaneeBT, Just like @tysthelimit I too experienced issues with my Sephora credit card approx two weeks ago. Called customer service and the rep said there was an issue with the expiration date on...

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Hi @Anonymous I am so sorry to hear about this! Regretfully, we don't have access to Comenity's system and unable to check on your credit card for you. I recommend reaching out to Comenity via phone a...

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Package was lost, ended up being delivered later very late and all of the components are missing...

it’s not a bank issue, it’s a sephora issue

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Sephora Collection and Sugarfina Sweepstakes

OFFICIAL RULES Sephora Collection and Sugarfina Sweepstakes NO PURCHASE NECESSARY TO ENTER OR WIN. ELIGIBILITY: OPEN ONLY TO LEGAL RESIDENTS OF, AND RESIDING IN, THE FIFTY (50) UNITED STATES AND THE D...

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Sephora Credit Card Issues

I’ve been trying to place an order most of today and it keeps popping up with the same error message that the payment method isn’t able to be used. The cvc number keeps getting erased after I input it...

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Re: Sephora Credit Card Issues

Hi @BelseyKenson I'm so sorry for the issues you are experiencing with your Sephora credit card! Our credit card partner, Comenity, has experienced recent outages and they're working to resolve all is...

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Seriously Sephora no samples?

This is my THIRD order now in the last year and no samples. I’m super frustrated- I really wanted to try those products. Why is this even an option when we never receive them. So disappointing Sephora...

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Re: Seriously Sephora no samples?

I've had similar issues, or almost no range of options when there are samples. It used to be a variety of categories; fragrance, skincare, hair, foundation, lip. Now I don't even bother to select samp...

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Re: Seriously Sephora no samples?

Hi @reneealexaa, I'm so sorry for the trouble! Thank you for sharing this feedback with us. I'll send you a message shortly. Best, Laurie

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Received unwrapped leaky fragrance product

I ordered the Tom Ford Solebel gift set gift sent and it arrived with the box unwrapped. As I open the box and removed the perfume it was covered in an oil.

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Re: Received unwrapped leaky fragrance product

Hi @Northstarlight Oh no! I will send you a PM to assist. Always,Danee

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Lost Package

I have ordered products through Sephora. My order Id is . It says the order was shipped on July 15th. It's July 19th, but till then, I haven't received my product. The given address is accurate, and I...

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Re: Lost Package

Hi @Rafa20 Oh no! I will send you a PM to assist. Always, Danee

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I ordered the dyson air wrap and i happened to be out of the house the until the night of the day it was delivered. came home, no package, asked around with neighbors and roommates, they did not see i...

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Re: Package was lost, ended up being delivered later very late and all of the components are miss...

Hi @haooc Sorry to hear about this! I will send you a PM to assist. Always,Danee

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Wrong address

Hello I recently placed an order and didn’t realize I put the wrong apartment number😩 The status showed delivered but I think it probably went to wrong address. Is there anything I can do to fix that? Thank youu!

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Re: Wrong address

Hi @czhh Oh no! I'll send you a PM. Always,Danee

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Change age range

Hello.Is it possible to change the age range showing next to my reviews? Mine is incorrect, is says "over 54" but I'm in my 20's. Thank you for your time. 😊

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The same thing happened when I posted a review for ceremonia it says I'm over 54 but I'm 20 lol

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Hi @BabyBunny1, I'm sorry about that! This is a known issue with some reviews and it is being looked into. Regretfully, we are not able to modify a review once submitted. But if you'd like me to remov...

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Hi @FoxMakeup, I will send you a private message. Best Wishes, Janean

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Hi @smiles100, I'll send you a message shortly to assist. Warm regards, Laurie

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Hello, My age range has been changed to over 54 years old. I see this when I post reviews on products. I am not sure why but I am actually 20.

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Unsuccessful Authorization

Hi, I placed three orders at the past two days, but all of them were Unsuccessful Authorization. I never got an email or message explained why that happened. I paid by gift card, but I used the gift c...

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Re: Unsuccessful Authorization

Hi @yanyana Oh no! I will send you a PM to assist. Always, Danee

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3x points promotion doesn’t work

I just purchased an item for $44 during 3 x points promotion (I clicked apply this promotion before purchase) but I only received 44 points. When will they show in my account? Wanted to buy more produ...

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Hi @dimanta @niki172 is correct! If your bonus points are not credited within 24 hours after purchase, please send me a private message with your registered email address and date of your purchase so ...

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I clicked “Apply” this promotion but it didn’t show in my order email last time. I just placed another order today and this time in my email says “Point Promotion”. In previous email did not say that.

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@dimanta I will send you a PM to further assist!

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