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201,081 Posts
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Re: Merge a
Hi there @valerdz as a Sephora Community Ambassador I'd love to help
answer your question! The best way to merge two accounts is by calling
the Sephora customer service line at 1-877-737-4672. This li...
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Re: Trouble with 10% off text code
Hi @bibirod Oh no! I'll send you a PM to assist. Always,Danee
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Re: Account number
Hi @PetraZ You should be able to make a payment by calling the phone
number on the back of your car or through Comenity's EasyPay! In regards
to your account number, I recommend contacting them via ph...
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Re: I have two email accounts and want to consolidate into one account.How??🙁
Hi @Anonymous I will send you a PM to help! AlwaysDanee
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Re: I have two email accounts and want to consolidate into one account.How??🙁
@Anonymous your best bet is to call customer service; you actually can't
consolidate the accounts yourself.
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Birthday
Hello, I was on my account and it said that my birthday is on Jan 1 is
there a way I can change it without calling?
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Phone number linked to account
Hi! I always use my phone number for my points at sephora, is there any
way I can use it to log in online?
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Re: Phone number linked to account
Hi @KarlaSofia1999, I will send you a PM to help! Always,Danee
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Pin code scratched off
I mistaking scratched off the PIN number from my 100 $ Sephora gift
card. Kindly assist on how to get the PIN number thanks
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lost or missing package
I recently ordered a few items from Sephora online. When I track my
items on the app, two items are missing from what I bought.
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Forgot to activate point multiplier
Spoiler (Highlight to read) I forgot to activate point multiplier but I
have bought things for two days now thinking it was automatic. Is there
any way to still get those points? 😭Spoiler (Highlight to read)
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Re: Forgot to activate point multiplier
Hi @sanniet I will send you a PM to assist! Regards, Danee
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Re: Forgot to activate point multiplier
Hello Danee, I purchased the products in store does that change
anything? Do I have to return the items and repurchase them? Thank you
so much for helping me!
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Re: Forgot to activate point multiplier
@sanniet please reply directly to my private message so I can further
assist! Please click on the envelope/bell icon in the top right corner
of BIC, select my message, then reply. Thanks!
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Becoming an affiliate
I am new here. How do I become an affiliate with Saphora? I want to
promote the business on social media
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Re: Becoming an affiliate
Hi @Anonymous, Thank you for your inquiry! For more information please
visit: https://www.sephora.com/beauty/affiliates Best regards, Laurie
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Lost Package
I placed an order 2 weeks ago and have not received my package. No door
bell ring, no knock .. absolutely nothing. Called customer service to be
told that Fleet Optics has a picture and the package wa...
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Re: Lost Package
@mmdsouza I'm sorry to hear about your experience. I will take a look
and will send you a PM.
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add my phone number to my account
I want to add my phone number to Sephora/email account, I remember I
chatted with someone and they said they added it but today I just found
out I have 443 points on my phone number, so I want to add it to my
account ? Thanks
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Need help switching Color IQ
I've tried switching my default color IQ to a previous one and it does
not allow me. This is a hassle not seeing the products recommended to me
in the right ranges. I cannot remove the previous ones e...
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Re: Need help switching Color IQ
Having the same issue here too and I'm going nuts trying to figure out
if it's just me and I'm not doing something right. I need Y215 and I
entered a wrong one. Cannot get it to change
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Re: Need help switching Color IQ
@Anonymous I'm sorry to hear that you are having difficulty. I recommend
clearing your cookies/cache or trying a different browser as this may
help.
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Re: Need help switching Color IQ
NO, NOTHING WORKS... you can NOT EDIT even thought it says EDIT under
the colorIQ portion of your profile. And even though I have a default
shade selected, Light 3, Warm 1, Intensity 2, NONE of the ma...
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Missing samples again!
Sephora was good for a while that if a sample I chose ran out, they put
in a substitute. However, the last two orders I placed were missing
samples again!! So disappointed! Why can’t there be a check ...
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Re: Missing samples again!
Hi @IceChic I am so sorry to hear about your samples! I will send you a
PM. Always,Danee
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Incorrect birth
My birthday is on July 23 but it’s said January on my profile. Can I
please change that?
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Sephora Credit Card Big Problems
I placed order on 7/10/22 and used $15 rewards code but my order didn't
go through so I tried to apply the RW code again but error said code
already used and it was set to expire on 7/11/22. I called ...
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Re: Sephora Credit Card Big Problems
Hi @lisaz10, I'm so sorry for this experience! Thank you for sharing
these details with us. Our credit card partner Comenity has experienced
recent outages, and they're working to resolve all issues i...
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