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Hi @Jorreca Oh no! I will send you a PM. Always,Danee

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I am also experiencing the same issue with Klarna. I called Sephora two days ago and was told that this is a widespread problem and that Klarna had been notified. I’ve used Klarna many times on Asos.c...

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Reading the comments and it seems like I am not the only one who’s Klarna is not working in the Sephora check out ? I’m so sad because I wanted to take advantage of the sale . Tried reaching out to Klarna and nothing was resolved 😕

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Hi @pguzman13, I'm sorry to hear this and I'll send you a message. Best regards, Laurie

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I was trying to use Klarna also. After a little digging around, I found that if you have too many recent purchases with Klarna, it won't let you. I paid off 2 of my previous purchases and went to chec...

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Hi @maceupguru, @jaha8005 and @Linda328 I am sorry to hear this! I will forward this to the appropriate department to see if I can get further information. If you can, please also send me a private me...

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I haven't been able to get it to work either. Very frustrating to have a service that is supposed to be there to allow for payments but then doesn't work. No reason why it shouldn't work with me.

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Hi @Linda328, I am sorry to hear this! For further assistance I invite you to contact Klarna at (844) 455-2762. I hope that this helps. Best, Zakiya

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I am having the same problem. I contacted Klarna yesterday and they had no resolution. In fact, the rep told me that she received an email earlier noting problems people were having with Sephora. The ...

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The same thing has been happening to me. I used them once with no problem but this time it doesn't even show it as an option to click on. I have spoken twice to Klarna reps and they have been absolute...

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Hi @riileymac, I'm sorry to hear this and I'll send you a message for more information. Best, Laurie

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Hey there just letting you know the same happened to me. The Klarna employee was no help. And 3 Sephora employees told me that it’s klarnas end that’s not working. It’s frustrating and kinda annoying ...

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Hi @Lovelybri88, I'm really sorry to hear about this! Can you please provide us with details of the issues you are experiencing so we can further assist? For information regarding the requirements and...

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Didnt get free samples

I have been looking for the perfect fragrance and was so excited to try the Dolce & Cabbana Lily, but never received it ! Anyone else have this issue ?

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Re: Didnt get free samples

Ditto here on the west coast…everything except perfume sample arrived today😞

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Re: Didnt get free samples

Hi Murl66 Sorry to hear that! I will send you a PM. Always, Danee

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Re: Didnt get free samples

@lildoggy10q I will send you a PM to help.

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Change Birthday

I just logged in for the first time on my phone even though I have an account, says my birthday is January 1st but it’s actually April 19th, how do I change it?

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HI @alanna419 I've updated your birthday for you! Always, Danee

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Hi! Could I also get my birthday changed to July 10, 1999. Thank you 🙂

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Hi @brownieboi, This has been updated, and you may need to sign out and sign back in. Thanks! Best, Laurie

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Hi! Could I also have my birthday changed to July 23, please? Thanks!

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Hi @heavenlynelli I've updated your birthday for you! Always,Danee

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Used points and canceled order

Hello, I ordered some of items and used 100 points on a Rewards item. However, my order was canceled because the payment was unsuccessful, and currently, my points summary shows that those points were...

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Re: Used points and canceled order

Hi @Lisa590 Your 100 points should have been automatically restored by now. If your points have not been restored yet, please send me a private message with your registered email address so I can look into this for you. Thanks! Regards, Danee

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Gift card balance disappeared

I got a gift card for my birthday and checked the balance a while ago. I was going to use it to pay for my order today but it says it has no money on it. What do i do? Can someone help?

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Re: Gift card balance disappeared

were you able to get any resolution? I seem to get nowhere with customer service. My gift card was locked away so I know that no one else has had access to it.

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Re: Gift card balance disappeared

Hi @Sofiyo Oh no! I will send you a PM to request for more information. Always, Danee

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Points after purchase

I made a purchase a couple months ago and thought I used added my rewards for the purchase. I still have my receipt can I add the points for my purchase??

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Re: Points after purchase

@Jackie1237 I will send you a PM to help.

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Re: Points after purchase

I’m sorry I’m late to reply but this is a copy of my receipt. Some of the info is faded due to the heat from it being in my car for a while.

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Re: Points after purchase

Hi @Jackie1237, I'll send you a message shortly to assist! Please note the receipt photos were removed for security purposes. Warm regards, Laurie

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Unable to redeem scent certificate online

I’m trying to redeem my scent certificate online but when I enter it, it says that the code doesn’t exist

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My promo code does not contain a 1/L. Can someone please contact me to assist? Thanks!

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@oookelsey I will send you a PM to help.

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Unable to retrieve mine too 😣

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Hi @courtskellz, To redeem the voucher online, please enter the code near the bottom left corner of the voucher. You can enter it in the "Promo Code" section at checkout. Please note that the number 1...

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I came to the site today to claim my scent certificate. While looking to see how, I came across this and I see it is something that you need help with, so I am asking " may I have the instructions as well"?

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@NatallieB123 A common issue with this is that the number 1 looks like the letter i. Please try substituting that on the code on the left hand side. If you are still having issues, please let us know.

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