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201,077 Posts
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Re: Unable to redeem scent certificate online
Hello @DaneeBT ! Would it be possible for you to help me as well? Best,
Malaysia
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Re: Unable to redeem scent certificate online
Hello Im unable to redeem my Scent Certificate. Can you help me pls?
Thank you
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Re: Unable to redeem scent certificate online
Hi @hoanghuy, I sent you a private message. Always, Danee
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Re: Unable to redeem scent certificate online
Hello, I'm having the same issue as well. Can you please help me?
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Re: Unable to redeem scent certificate online
Hi @lolitsAshley, I will send you a private message. Best Wishes, Janean
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didn’t receive samples
Spoiler (Highlight to read)i only got one item but it’s because i wanted
the free samples. it says it delivered but none of the samples were
there 😕 i was wondering if it’s possible to get them in st...
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Re: didn’t receive samples
Hi @jdnv, I'm sorry for the trouble! I'll send you a message. Best
regards,Laurie
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Re: didn’t receive samples
Hello! I’m in the same boat. Please assist me on what to do as well.
Thanks 😊
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Instagram Checkout FAQs
What is Instagram checkout? Instagram checkout allows you to buy items
posted on Sephora’s and select brand partners’ Instagram pages, directly
on the platform, without leaving Instagram. Can I earn B...
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Re: Instagram Checkout FAQs
What is the minimum purchase amount to get free shipping on Instagram
store?
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Re: Instagram Checkout FAQs
Hi @rayr19, I believe you should receive free standard shipping on
orders of $50 or more. Thanks! Best regards, Laurie
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Donation Request
To whom it may concern, My name is Jennifer Cowell and I’m on the foster
team at Hearts and Bones Animal Rescue. Hearts & Bones Animal Rescue is
a 501(c)(3) non-profit dog rescue organization based in...
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1 Reply
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Re: Donation Request
@Jenn22c Thank you for all the great work you do in your community! We
are no longer fulfilling product donation requests, but we are happy to
announce our new Sephora Stands Social Impact Programs to...
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Gift Card Balance Disappeared
I received a gift card for Christmas and checked the balance a few
months ago and it was $100. I went to use it last night and it showed
the balance as $0!! Is there any recourse?
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Missing Samples Online Order
Just wondering if this is happening all too often now where samples
aren’t included in order? I just received my order and am missing the
samples along with the item I chose from a promo code. I only ...
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1 Reply
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Charged Twice
I have been charged twice for a recent order. This is the second time
it’s happened. Because of this it went over my credit limit. I emailed
customer support. I am very very upset and will not be shop...
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1 Reply
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Beauty Win?
I have beauty win for 20% off expiring today. When I try to use it says
not eligible?
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Re: Beauty Win?
@lachicasucia I'm sorry to hear that you are having difficulty. Please
give us a call at 1-877-SEPHORA and a Beauty Advisor will be happy to
help.
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How do i change my birthday?
My birthday says that it is in April my birthday is September 29 would
you mind changing it for me thank you very much.
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1 Reply
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No sample
Hey, I was wondering why was I sent only 1 sample? Is it because my
order was under 15$?
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Re: No sample
@Fariba20633 If you select 2 samples, you should receive 2 samples. I
will send you a PM to help.
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Missing item
Hello, in the package I received today for my order one item, Laura
mercier caviar stick in moonlight color, arrived but there no product
left in the stick (looked like it was used and finished). I wo...
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1 Reply
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Unable to redeem scent certificate online
Hey — like so many other folks, I purchased a fragrance sampler and I’m
now wanting to redeem the full fragrance online however, like so many
other folks I’m unable to do so. I think it’s unfortunate ...
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Re: Unable to redeem scent certificate online
I am having the same issue! Mine just says that promo code doesn't
exist.
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Re: Unable to redeem scent certificate online
it tells me my code is wrong despite me recently buying a certificate
for mens perfume
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Re: Unable to redeem scent certificate online
@chyvan, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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Re: Unable to redeem scent certificate online
I'm having the same issue. Getting an error message when going to check
out...
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1 Reply
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Re: Unable to redeem scent certificate online
@heyohkoh oh no! It looks like your private messages are currently
turned off. You can adjust your preferences in your settings on a
browser, not the app. Please send me a private message with a clear...
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Re: Unable to redeem scent certificate online
Hi~ Same problem in 2024. I've tried the dash/no dash. With a 0 and a O.
It says "Must purchase one of item numbers 1960715, 2531408, 1602127,
2101319, 2415552, 1233139, 2591204, 2603215, 2603272, 260...
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Re: Unable to redeem scent certificate online
I’m having the same issue with one of my certificates. I tried redeeming
in store recently and they weren’t much help because they were busy. Is
there anyway to get this fixed or get follow up help?
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