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200,882 Posts
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Change my birthday on Sephora
Hi! My birthday is actually August 2, but my account says August 3. Can
you please update it? Thank you so much!
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Order isn't here
I got a email saying my order has arrived, when I got home from work
there was no package. I have a locked mail box so I know no one took it,
I'm wondering what to do next.
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Rewards
So my credit card rewards did not disappear, I still have them. But
today I tried using it and the transaction did not go through. So I
redid the transaction but now it says that my credit card reward...
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Re: Rewards
I experienced the exact same thing that my purchase didn't go through,
but the credit card reward shows as "has been redeemed. I called Sephora
customer and they asked me to call Comenity. I was on ho...
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Re: Rewards
Hi @reyrosie11 I'm so sorry to hear about this! Our credit card partner,
Comenity, has experienced recent outages and they're working to resolve
all issues including credit card reward issues. I recom...
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Re: Rewards
I contacted Sephora first and they said to call Comenity, I called
Comenity and there said to contact Sephora
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Re: Rewards
@reyrosie11 I'm sorry for the misinformation you were provided. Credit
Card rewards are handled by Comenity and they will be able to assist you
further. It is likely their system is not fully up and r...
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Credit Card Account
Spoiler (Highlight to read)Spoiler (Highlight to read) It’s has been
over a month and I still have not received my card. I filed the card
lost over the phone almost 2 weeks ago and I still havent rece...
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Re: Credit Card Account
@UniqueGlam I'm so sorry to hear about your experience and I will share
this feedback with the appropriate department.
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Samples
Just received my order and the samples weren’t there- wondering if there
is anything I can do?
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Credit card reward issues
I placed a Sephora order online on 7/7/22, using a Sephora credit card
reward due to expire this month. I was able to complete my order, but
never received a confirmation email so I contacted Sephora ...
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Re: Credit card reward issues
Just as an FYI to anyone from the Sephora team that may see this, they
are now referring me to your customer service telephone number to
resolve this issue.
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Re: Credit card reward issues
Same thing happened to me last week, i had 10 reward on my account and
it suddenly disappeared off here a week or so ago, I tried to manually
enter it using a code i have on my paper statement. The or...
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Re: Credit card reward issues
Hi @jennifer07 I am truly sorry about this! Comenity is working to
restore all customer service channels and should be able to look into
this for you once they are fully up and running again. I recomm...
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Re: Credit card reward issues
Okay thanks, i realize you guys are in the dark too, wish they were more
transparent with what is going on. I was told the same but i feel when i
contact at a later time, it's still later when i have to call them, lol.
thanks for your reply.
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Re: Credit card reward issues
Hi @ctina1218, I'm so sorry for the difficulty with getting in touch
with Comenity! Regretfully we do not have insight into credit card
rewards balances on our end. However Comenity can look into this...
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Re: Credit card reward issues
I’ve called the number provided multiple times this week & cannot speak
to an actual person. I’m put in a queue & repeatedly get the message
that all representatives are currently busy. I’ve sent mess...
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Apple wallet balance
Hello, My apple wallet says I have $19 on a gift card I added, and I
have to set to update automatically. When I go to use the gift card it
says I have $0. Is this accurate?? I don’t want to delete th...
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Re: Apple wallet balance
Hi @pplcallmeclaire I will send you a PM to further assist! Always,
Danee
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sephora credit card issues
i’ve tried using my card in store & online & keep receiving an error
code. i have plenty of available credit, but i cannot use the card. i
used the card for purchases about 2 weeks ago with no problem. not sure
what the issue is.
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Re: sephora credit card issues
Hi @tysthelimit I'm so sorry about this! Comenity should be able to look
into this for you once they are up and running again. I recommend
reaching out to them via phone at a later time, as they are e...
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Re: sephora credit card issues
Hello DaneeBT, Just like @tysthelimit I too experienced issues with my
Sephora credit card approx two weeks ago. Called customer service and
the rep said there was an issue with the expiration date on...
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Re: sephora credit card issues
Hi @Oozie479 I am so sorry to hear about this! Regretfully, we don't
have access to Comenity's system and unable to check on your credit card
for you. I recommend reaching out to Comenity via phone ag...
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Sephora Collection and Sugarfina Sweepstakes
OFFICIAL RULES Sephora Collection and Sugarfina Sweepstakes NO PURCHASE
NECESSARY TO ENTER OR WIN. ELIGIBILITY: OPEN ONLY TO LEGAL RESIDENTS OF,
AND RESIDING IN, THE FIFTY (50) UNITED STATES AND THE D...
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Sephora Credit Card Issues
I’ve been trying to place an order most of today and it keeps popping up
with the same error message that the payment method isn’t able to be
used. The cvc number keeps getting erased after I input it...
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Re: Sephora Credit Card Issues
Hi @BelseyKenson I'm so sorry for the issues you are experiencing with
your Sephora credit card! Our credit card partner, Comenity, has
experienced recent outages and they're working to resolve all is...
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Seriously Sephora no samples?
This is my THIRD order now in the last year and no samples. I’m super
frustrated- I really wanted to try those products. Why is this even an
option when we never receive them. So disappointing Sephora...
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Re: Seriously Sephora no samples?
I've had similar issues, or almost no range of options when there are
samples. It used to be a variety of categories; fragrance, skincare,
hair, foundation, lip. Now I don't even bother to select samp...
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Re: Seriously Sephora no samples?
Hi @reneealexaa, I'm so sorry for the trouble! Thank you for sharing
this feedback with us. I'll send you a message shortly. Best, Laurie
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Received unwrapped leaky fragrance product
I ordered the Tom Ford Solebel gift set gift sent and it arrived with
the box unwrapped. As I open the box and removed the perfume it was
covered in an oil.
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Re: Received unwrapped leaky fragrance product
Hi @Northstarlight Oh no! I will send you a PM to assist. Always,Danee
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Lost Package
I have ordered products through Sephora. My order Id is . It says the
order was shipped on July 15th. It's July 19th, but till then, I haven't
received my product. The given address is accurate, and I...
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