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201,161 Posts
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Re: GIFT CARD ISSUES
@mandyzl I'm sorry to hear that! If you have the first 12 digits, we
should be able to locate it in our system. It looks like your private
messages are currently turned off. Please send me a private m...
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Gift Card
Hi, I received a sephora gift card as a holiday gift. When I tried to
redeem it in store it kept saying invalid. When I tried to check the
balance I am having trouble because it seems to be a 30-digit...
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Re: Gift Card
@HeatherDawn82 There should be a 16-digit number on there and sometimes
it can be placed in a different area than you would expect. It looks
like your private messages are currently turned off. Please...
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Hasn’t received my refund for an online gift card
Spoiler (Highlight to read) Hi! So basically I have recently made a
purchase online for a gift card for myself about 4 days ago. So the
order hasn’t gone through when i purchased it and I still haven’...
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Re: Hasn’t received my refund for an online gift card
@M1ngy If the order was cancelled or unsuccessful, you would not be
charged and the pending authorization is typically released within 1-7
business days, depending on your financial institution.
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Unable to place your order. Please verify that your card information and billing address are correct.
I am trying to place an order and I keep getting the same message on the
checkout page. Unable to place your order. Please verify that your card
information and billing address are correct. All the in...
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Re: Unable to place your order. Please verify that your card information and billing address are correct.
The same exact thing is happening to me! Very frustrating.
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Re: Unable to place your order. Please verify that your card information and billing address are correct.
@miIann I'm sorry to hear that you are having trouble! It looks like
your private messages are currently turned off. Please send me a private
message with your registered email address or you can cont...
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Re: Unable to place your order. Please verify that your card information and billing address are ...
@thatssoashli I'm sorry to hear that you are having trouble! It looks
like your private messages are currently turned off. Please send me a
private message with your registered email address or you ca...
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Birthday gift
I thought the birthday gift could be redeemed within 30 days (having a
February birthday gives us less time!)…I’m wondering if I contact
customer support that I can still redeem mine. March snuck up on me 😭
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Re: Birthday gift
@mkeyser02 Your birthday gift is available during your birth month and
within 2 weeks of your birthday. It looks like your private messages are
currently turned off. For further assistance, please sen...
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I can't submit reviews for products
I can't submit reviews for productsI have tried to submit a review and i
get a "submission error try later" message. waited two days and it still
gives me the same msg on both mobile and desktop.
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Re: I can't submit reviews for products
@RadKennster, I see your fragrance review was submitted on 2/21/25 and
it's currently pending. In general, it can take up to 72 hours for
reviews to publish on the site once they are submitted. You wo...
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Re: I can't submit reviews for products
I am having the same issue. It keeps saying it can't submit and to check
my internet connection. I've tried on mobile and desktop and restarting
the app. Nothing is working.
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1 Reply
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Re: I can't submit reviews for products
@umlitste, I'm sorry to learn you're unable to leave a product review
due to this error. Can you please clear the cookies and cache on your
browser? You may need to look up how to do this on your spec...
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Unable to place order with sephora credit card
Hi, I am not able to place my order with my new Sephora credit card. I
am receiving the following error message when attempting to place my
order: "Unable to place your order. Please verify that your ...
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Re: Unable to place order with sephora credit card
I also have this issue. It looks like it’s been going on for several
years now. Why hasn’t this been fixed?
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1 Reply
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Re: Unable to place order with sephora credit card
@Rikkyroll, I'm happy to check on this. It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wo...
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Re: Unable to place order with sephora credit card
I have had the same problem for the past two weeks. I got a new card and
it still doesn't work.
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Re: Unable to place order with sephora credit card
@mioumiou sorry to hear that! I recommend contacting Comenity Capital
Bank directly for more information and further assistance:
1-866-841-5037 (Sephora Visa) 1-866-864-7787 (Sephora Visa Signature)
1-866-702-9946 (Sephora Credit Card)
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Re: Unable to place order with sephora credit card
I’ve been having this same issue for the past month. Called the card
issuer, they sent me a new card. Same issue. Keeps saying error, etc.
super frustrating
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Re: Unable to place order with sephora credit card
I've been having the same problem! I've received a new card and it still
isn't working.
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Re: Unable to place order with sephora credit card
@chrisi18 sorry to hear that! I recommend contacting Comenity Capital
Bank directly for more information and further assistance:
1-866-841-5037 (Sephora Visa) 1-866-864-7787 (Sephora Visa Signature)
1-866-702-9946 (Sephora Credit Card)
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Re: Unable to place order with sephora credit card
Hi @Rbraitman96, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you w...
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Full face service at Sephora
I did full face make up service at Sephora and he finished the make up
without lipstick and without concealer under my eyes. Then I was like ok
where’s the lipstick and under my eyes. She was like oh ...
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Re: Full face service at Sephora
@TatianaRocha, I'm so sorry to learn you did not have a positive
experience with your beauty service! I recommend sharing your feedback
with the leadership team in store so they can assist best. If yo...
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order
hi ordered 2 items and it was supposed to arrive today but i didnt get a
package at the door or mailbox it is 2/28/2025 i want to ask if my order
went through? please let me know thnk you
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Re: order
@kimmiikay, we're happy to check on this for you. It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the app)....
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Sephora Survey Medallia Error?
I got an email with my receipt and a survey link for the usual "enter to
win a $250 gift card" surveymedallia thing. I went to open the link and
got this error: But because of the way the reciept is s...
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Re: Sephora Survey Medallia Error?
@erinkimikoann, I'm sorry for the trouble! You can enter the sweepstakes
through this link: Sephora Sweepstakes Survey You can still enter
without the survey. I'll also share this feedback with our technical
teams for review.
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Why am I not able to enter my gift card info when making a purchase online?
I have a $25 gift card. I am trying to make a purchase online. There is
no place in the checkout section that will allow me to enter my gift
card information. I have also looked in my profile account,...
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Re: Why am I not able to enter my gift card info when making a purchase online?
@StaceyKram The gift card can be entered under the payment section on
the last page of checkout. If you're still unable to find it, please
contact us via phone at 1-877-737-4672 or via our live chat. Thanks!
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Re: Why am I not able to enter my gift card info when making a purchase online?
Same problem but I can't even get that far to check out! I can't even
check out with a card on file. I've tried for 3 days.
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Re: Why am I not able to enter my gift card info when making a purchase online?
@51Bear, my apologies, please contact our live chat at
https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA
(1-877-737-4672) where a Beauty Advisor can assist you. If the chat is
unavailabl...
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Collaboration
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Did not receive 10% promotional text
Successfully signed up for promotional texts but did not receive a 10%
code as advertised on Sephora.
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Re: Did not receive 10% promotional text
Hi @Andr55ea, I'm sorry for the trouble and I'll send you a message.
Best, Laurie
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Re: Did not receive 10% promotional text
Hi! I never received a code either and am trying to make a purchase
tonight so I can redeem my birthday gift.
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Re: Did not receive 10% promotional text
@chloenj, I'm sorry for the trouble. Please contact our live chat at
https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA
(1-877-737-4672) where a Beauty Advisor can assist. If the chat is ...
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