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200,602 Posts
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Re: W2
@micxtggg, we're happy to help! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like...
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Re: W2
I'm on the browser and the website doesn't allow me to change my
preferences or do anything. I really need my w2 and no one is able to
help me.
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Re: W2
@micxtggg, I'm sorry, I can confirm that private messaging settings can
be adjusted on the mobile browser or desktop web browser. Please
navigate to the Community home page then look for the gear/settings
icon.
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broken product
I bought a tarte concealer yesterday and when I opened the product at
home it was broken to the point where it leaked. I put it back in the
package and into a plastic bag. Can I return it?
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Re: broken product
@naomiiiibanana, I'm so sorry about this! If there are any issues with
your item, you are welcome to make a return or exchange with your
receipt or Beauty Insider account information. If you return wi...
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Sephora inside JCPenny Scent Voucher
I have a scent voucher that I would like to redeem from the Sephora in
JCP. I reached out to both Sephora and JCP customer service and they
both said to ask the other company about it which unfortunat...
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Re: Sephora inside JCPenny Scent Voucher
@hellokan I will be happy to look into this for you. It looks like your
private messages are currently turned off. Please send me a private
message with your registered email address and a clear pictu...
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Re: Sephora inside JCPenny Scent Voucher
I have the same issue, sephora that was in JC Penny at Briarwood mall
told me to try the Sephora that relocated to Kohls
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Re: Sephora inside JCPenny Scent Voucher
@Rotucker01, I'm happy to look into this. It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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I ordered 3 cosmetics, they said it was delivered in front of my door but I cannot find it.
I ordered items and they said it was delivered, but I can't find it. I
think they put it in front of another door.
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Re: I ordered 3 cosmetics, they said it was delivered in front of my door but I cannot find it.
@wonnie22, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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Wrong birthday
Hi! I checked my birthday on my account, and I guess longggg time ago
when I created it, I put May 22. My actual birthday is February 22, is
there any way I can change this??
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Re: Wrong birthday
@m4linalli, we're happy to help! We've updated this for you. You may
need to sign out and sign back in to see this update reflected.
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Amika mirrorball shampoo recall
Just received an email from Sephora regarding the Amika recall. I bought
my shampoo from Sephora, how should I request for refund?
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Re: Amika mirrorball shampoo recall
@Shahrin14, if your purchase was made more than 60 days ago, please fill
out the request form on the Amika site for assistance with a refund:
https://www.rqa-inc.com/client/BanskCons/ It looks like yo...
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Re: Amika mirrorball shampoo recall
I was looking for information as well. I purchased this product from
Sephora, much longer than 60 days ago. I visited the link you supplied
but I only have a record of the purchase, I no longer have the product
so I cannot take a photo.
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Re: Amika mirrorball shampoo recall
@rihi, you may also contact their toll-free number 888-262-3713 Monday –
Friday 9 am to 5:30 pm EST or email mirrorball@rqa-inc.com and reference
amika mirrorball high shine + protect antioxidant shampoo for
assistance.
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Re: Amika mirrorball shampoo recall
@rihi, I recommend filling out the form on the Amika site at:
https://www.rqa-inc.com/client/BanskCons/
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Re: Amika mirrorball shampoo recall
Someone posted in the community form 2 months to which Sephora
responded. Why is Sephora waiting two months to inform their customers
of the recalll, you are putting people at risk
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I closed my Sephora credit card but still have a reward
I closed my Sephora credit card but still have a $5 reward. I realized I
couldn't use this reward because the website said I had to use it with
my Sephora credit card. Can Sephora issue a Sephora cred...
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Re: I closed my Sephora credit card but still have a reward
@biubiubiu12, I'm sorry that we're unable to assist with credit card
rewards if your card is closed. For any questions or concerns about your
credit card rewards, please contact Comenity Bank directly...
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Charged for an Item I didn’t buy
I bought a few items from Sephora yesterday, and got a goodie bag of
samples. The cashier had to individually scan each sample from the bag.
I just looked at my receipt and in between scanning samples...
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Re: Charged for an Item I didn’t buy
@emileevincent, I'm so sorry to hear this! As this was a store purchase,
please contact the store directly to notify them of this, so they can
further assist you.
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Wrote in Wrong Shipping Address
Hi, I just placed my order an hour ago, and I just noticed that I sent
it to my previous address. I called customer support and they said that
there is nothing they can do, but I only placed it an hou...
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Re: Wrote in Wrong Shipping Address
@triciao3776, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Same day delievery trial
Hi im intrested in the trial for the fone day delivery but just want to
try it once in my next order, once i begin and enter can i cancel the
suscription without paying the $50 annually… ill be oversea soon so i
dont need it year round
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Re: Same day delievery trial
@Grandota, yes, the trial will be free for 30 days. After that, the
annual subscription fee will be charged. If you cancel before the end of
your 30-day trial period, your free access to Same-Day Unli...
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Unused Gift Card $0 balance
I received a $50 Sephora gift card and added it to my account shortly
after. Initially, it showed a $50 balance, but when I went to make a
purchase later, it reflected a $0 balance. I called the numbe...
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Re: Unused Gift Card $0 balance
I’m so sad, same thing happened to me.. I got a GC for my birthday and
when l went to use it at the register.. I scratched it off for the first
time and there was a 0 dollar balance. I let them know i...
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Re: Unused Gift Card $0 balance
@t2mas, I'm sorry for the trouble! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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Re: Unused Gift Card $0 balance
Hey! This just happened to me today in store also. I scratched the
number right in front of the cashier. Unused gift card for $80 with a
zero balance when I was at the register to check out. I was adv...
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Re: Unused Gift Card $0 balance
@mk725 oh no! It looks like your private messages are currently turned
off. You can adjust your preferences in your settings on a browser, not
the app. Please send me a private message with your gift ...
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Re: Unused Gift Card $0 balance
@Curlyybynature sorry to hear about this. It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a pri...
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Re: Unused Gift Card $0 balance
Hello this has just happened to me. I have a $50 GC I was using the
amount populated when I entered the card and pin number and I hit NEXT
then it went to next window and said re enter I did and it sa...
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Re: Unused Gift Card $0 balance
@ShizadiLady It looks like your private messages are currently turned
off. Please send me a private message with your gift card number or you
can contact us by phone at 1-877-737-4672 or through our l...
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