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@mel1740, my apologies, I'm happy to check on this. Can you please provide the name of the product you're attempting to review?

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I’ve been trying to review the Prada Infusion de Rhubarbe fragrance.

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@mel1740, I see you successfully reviewed this item on 12/28/24 and you should be able to view it on the product page.

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Thank you for getting back to me. Just checked and saw it was live, but I was wondering if I’d be able to go back and update the review.

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@Chantilli, my apologies! Can you please provide the name of the product you're attempting to review so we can look into this?

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YSL Blush

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@Chantilli, it looks like you successfully reviewed this product on 12/28/24. You should be able to view it on the product page.

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Thank you

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Beauty services

Is the fee for a makeup or beauty service redeemable with purchase?

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Re: Beauty services

@drcorinne, beauty services are a paid service. To find pricing and to make a reservation in a store near you, please visit our store services page: https://www.sephora.com/happening/stores/sephora-near-me

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Delete review

I would like to delete a review i posted awhile ago. after some time with the product i have had a change in opinion but have no idea how to delete or edit it

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Hi @professornose Can you please reply with the brand/product name? We'll be happy to remove it for you! Regards, Danee

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@DaneeBT Hi can you remove my reviews please I left them awhile ago and I don’t feel comfortable with them anymore I have reviews on Waterproof RISE Lifting + Lengthening mascara, the merit foundation...

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@CarolinaCalera I removed 6 out of 7 of your reviews! I'm not seeing a review for an Urban Decay eyeliner. But I do see a review for Match Stix Shimmer Skinstick Confetti. Would you like us to remove this?

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Hi! It was for Juliette has a Guns lili fantasy. Thank you!

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Hi @professornose, This has been removed and it will come down from the site within 48 hours. Thanks! Best regards,Laurie

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Hi Laurie, Would you be able to remove my recent review for the clairins double serum anti-aging? I need to change my thoughts about it but cant post a review twice! Thank you in advance 🙂

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Customer support

Spoiler (Highlight to read) I have tried multiple times to write a review tried with different browsers and app and im not able to see it

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@fancypar87 I have removed your email address from your post, as we don't recommend sharing it publicly. Can you share the error message you are receiving? Are you using more than one account to submit reviews?

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No error message says it will be posted in 72h and it never does i created a new account with a different email and resubmit it a week after and still doesnt work

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@fancypar87 Can you please confirm the other username you are using to submit reviews?

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Greekangel87

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@fancypar87 Thank you! I will request that this be reviewed. Can you please send me a private message with the other email address? You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.

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@fancypar87 It looks like your private messages are currently turned off. Please send me a private message with your registered email address and which product you are trying to review or you can cont...

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Hi, i still have not received any answer for this and I have other products i need to review.

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@fancypar87, my apologies, I see that Keely is looking into this for you, and she will respond as soon as she is able to.

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Is the WOTC questionnaire a legitimate questionnaire from the company?

for item LANEIGE Water Bank Gentle Gel Cleanser with Hyaluronic Acid my review is: I really loved this product I found it was really lightweight when applying it on the face . This product is perfect ...

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Adding a phone number

How do I add a phone number to my account?

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Re: Adding a phone number

@hello183737, we're happy to help! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would l...

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I have applied for a position and received this email regarding WOTC questionnaire and wanted to make sure it was safe. It came from email mysephoracareer@hr.sephora.com.

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Re: Is the WOTC questionnaire a legitimate questionnaire from the company?

@Nique28, yes, this is a legitimate email from Sephora. Thank you!

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Same day delivery never came

I ordered same-day delivery today and I checked my delivery time and it showed on door dash that my order was cancelled and Sephora didn't send me and cancelation email or anything and it didn't come either.

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Re: Same day delivery never came

@JessaH12, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would l...

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Poof! No more Beauty Insider points!??

Spoiler (Highlight to read) I’ve purchased hardly anything from Sephora in the last many years (2-3) ….many reasons for this, Covid, loss of my job, divorce ….all things everyone is dealing with! Stil...

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I've made purchases all year long in 2024, but today I've suddenly had 500 points taken away. It's showing I have 62, a weird random number. Just a week ago I had enough for a $10 discount.

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So I’m a stoopid head, I discovered that points do expire unless you purchase something within a given calendar year, … since I can’t look up my past orders I can’t really check that this was the case...

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@JennBird, I'm sorry, Beauty Bank points will expire after 12 months of no activity on a Beauty Insider account. Activity is considered redeeming a Rewards Bazaar item, claiming your Beauty Insider bi...

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