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200,893 Posts
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Re: Review not posting
@TMI4876 I see your review has been approved and is currently on the
product page.
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Re: Review not posting
@lililith88 It looks like this review was rejected in error. I have
approved it for you, and you should see it post to the product page
within 24 hours.
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Gift Card Scam
I purchased a $100 gf at Walmart in Canada & gave it to my daughter in
law for xmas. She went to use it & it has $0 balance. I called Sephora
they refused to assist me. Told me to contact my financial...
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Downhill Business
Sephora is by far one of the worst companies I’ve had to deal with. They
have gotten worse after the strike but were still difficult. They have
lost 3 packages of mine in the past couple months and do...
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1
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Re: Downhill Business
@millymermaid829 I'm so sorry to hear about your recent order
experiences. It looks like your private messages are currently turned
off. For further assistance, please send me a private message with y...
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-Gift card zero balance
I was at Sephora today and tried to redeem a $100 gift that I received
at Christmas. I scratched off the sticker at the register, and when the
associate entered the number/pin she said there was a zer...
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1 Reply
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Re: -Gift card zero balance
@James312 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
gift card number or you can contact us by phone at 1-877-737-...
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Stolen gift card
I put my gift card information into the Sephora app but never checked
out before going into work on January 11th around 9am. For weeks since
then I’ve been trying to check out my cart, but it hasn’t b...
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Re: Stolen gift card
This is currently happening to me as well. My gift card is damaged and
when I uploaded a receipt of purchase and included the gift card number,
customer service is telling me the balance is $0 when it...
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Re: Stolen gift card
This just happened to me! I checked the balance on it and try using it
once and it now says it’s at 0! And they claim it was used on the 9th of
this month I never used it or bought anything and now I am missing the
50$
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1 Reply
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Re: Stolen gift card
@lizzzzzyyy, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Re: Stolen gift card
@hayleyyyg, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Re: Stolen gift card
that’s terrible, nothing like having a credit for a Christmas present
and not being able to use itunfortunately it’s not the fault of the
store when this happens there’s hackers out there. They get yo...
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How do I access my reviews
How (or can I) go and see any reviews I have previously left?I ask
because I got a sample through an incentivized program and part of it is
leaving a review.I have tried to leave reviews and waited an...
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Re: How do I access my reviews
@TamiLeisa, my apologies! It looks like an error occurred with your
review. We've corrected this, and you should be able to see the review
on the site within 48 hours.
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1 Reply
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Re: How do I access my reviews
@TamiLeisa I see your review posted on the product page. You may have to
scroll back a bit or narrow it down with a keyword search.
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Re: How do I access my reviews
How do I ensure that this isn't a continuous issue? And once resolved;
is there a way I can check my reviews? As I have 2 more though top box
besides this one I need to complete so I want to ensure 1-...
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Past orders are not showing up
Spoiler (Highlight to read)Spoiler (Highlight to read) Everytime i click
on order details i get an error message saying “error occurred during
transaction retrieval” and nothing populates
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Re: Past orders are not showing up
@iluvindia I'm sorry to hear that you are having trouble! Are you using
our app or mobile site?
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Re: Past orders are not showing up
I’m using the app but I’ve tried to see the orders on both the phone and
computer, even used other peoples it always says the same thing
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1 Reply
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Re: Past orders are not showing up
@iluvindia It looks like your private messages are currently turned off.
Please send me a private message with your registered email address and
the make and model of the device you are using or you c...
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2024 Holiday Return Policy
I’m very disappointed with Sephora’s holiday return policy. I received
my order on December 27th, which included a Dyson Airwrap and a damaged
SOS spray (leaking). My daughter no longer wanted the Dys...
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1 Reply
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Re: 2024 Holiday Return Policy
@MPH65 I'm so sorry for the confusion with our return policy! If you are
not near one of our freestanding locations, items can also be returned
to us by mail within the return time frame using a prepa...
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10% off Sign Up Text does not work
The promotion for getting 10% off by signing up to text messages is on
right now. I applied to it and got my code right away, however it says
it applies only to certain Insider accounts. I am an Insid...
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Re: 10% off Sign Up Text does not work
@Haluluha I'm sorry to hear that you are having trouble! Please contact
us by phone at 1-877-737-4672 or through our live chat for further
assistance> https://www.sephora.com/beauty/customer-service
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Re: 10% off Sign Up Text does not work
@makeupbeauty77 I'm sorry to hear that you are having trouble! Please
contact us by phone at 1-877-737-4672 or through our live chat for
further assistance> https://www.sephora.com/beauty/customer-service
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Sephora credit card
I recently got the Sephora credit card and it is all activated but the
app is not saving the security code and it's not letting me use it. I
got the card on 12/29/24 so I am still eligible 25% Off my ...
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1 Reply
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Re: Sephora credit card
@Zelle91 I'm sorry to hear that you are having trouble. It looks like
your private messages are currently turned off. Please send me a private
message with your registered email address or you can con...
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Birthday
Hey, my birthday is December 4th but I wrote may 7th. Does someone knows
how to change it ? Thx !
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online recipt
i got the summer fridays lip butter balm and they said they sent my
recipt to my email but i never recieved it so is there anyway i could
access it now? thank you!
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Re: online recipt
@lillybilly104 Did you purchase in store? I regret that we aren't able
to resend the receipt.
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Donation Request / Partnership
Dear Sephora Representative, Hope you're having a great day! We are so
excited to share with you that this January we will be representing a
team in The Leukemia & Lymphoma Society’s (LLS) 2024 Studen...
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Re: Donation Request / Partnership
@Allan00 Thank you for all the great work you do in your community! We
are not currently fulfilling product donation requests. To learn more
about Sephora's community engagement and giving, please vis...
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Former employee needing W2
Hello, I'm a former employee. I was employed from 2022 through 2023 and
need help getting my w2 for the time I worked there.
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