Unable to place your order. Please verify that your card information and billing address are correct.

[thatssoashli]

I am trying to place an order and I keep getting the same message on the checkout page.

Unable to place your order. Please verify that your card information and billing address are correct.

All the info is correct. I am using a VISA gift card. How do I fix this issue?

[miIann]

The same exact thing is happening to me! Very frustrating.

[keelybt]

@miIann I'm sorry to hear that you are having trouble! It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance with this> https://www.sephora.com/beauty/customer-service

[keelybt]

@thatssoashli I'm sorry to hear that you are having trouble!  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service