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200,906 Posts
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Re: Missing Samples??
My box just came same for me. I’m just was online to make sure I ordered
right. No samples in the box.
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Can't place an order
Hi, I have been trying to place an order for the last two weeks but it
keeps getting cancelled after a few mins because of unsuccessful
authorization but on my end information is accurate. I don't kno...
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Re: Can't place an order
Hi @japneettt Sorry to hear that! I will send you a PM to assist.
Always, Danee
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Cannot use Temporary card or 25% discount
I cannot use the temporary card attached the payment options to receive
the 25% discount. I was told to contact Comenity by the Sephora rep but
I am unable to get through 😞
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Re: Cannot use Temporary card or 25% discount
@Fribbery Comenity is currently experiencing system disruptions. If you
are trying to contact Comenity online or by phone, we appreciate your
patience as they work to resolve this issue as quickly as ...
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Re: Cannot use Temporary card or 25% discount
Thank you! Will the issue resolve itself once they are back to good?
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Can I see my unpublished reviews?
I need to send screenshot proof that I've posted reviews. I didn't
screenshot them before posting since I used to be able to see them under
the community tab, but they're not there anymore. Is there a...
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Re: Can I see my unpublished reviews?
@ourwildbeauty You won't be able to view your reviews until they have
completed moderation and have posted. It can take up to 72 hours and we
appreciate your patience.
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linking phone number to account
im having issues w this and i dont see any resolutions just ppl saying
theyre pming others s the same issue
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Re: linking phone number to account
Hi @aylaur I will send you a PM to help with this. Always, Danee
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Product Review
How do i write a product review on Sephora for a product i received from
Influester?
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Re: Product Review
@Hookmeup In order to write a review, please go to the product page of
the item you wish to review. From the review section, select "Write a
review" and prior to submitting your review, you can select...
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Hello I was curious on how i can delete a review I posted
I uploaded a review for the K18 Biomimetic Hairscience Leave-In
Molecular Repair Hair Mask and I was hoping ot be able to delete it. Is
there anyway I myself can delete it or do i need to have it done by
someone else?? thank you! -Victoria T.
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Re: Hello I was curious on how i can delete a review I posted
Hi @vivaxvikki1 I removed it for you! Please allow 24-48 hours for the
review to be removed from the product page. Regards, Danee
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Where do I sign up for the Rare Beauty/Selena event?
I had the email now I can’t find it anywhere! Thanks!
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Re: Where do I sign up for the Rare Beauty/Selena event?
Hi @AmyC, Our Rare Beauty Digital Event was on 7/22/22. I'm sorry it has
now ended! For future reference, you can view all of our digital events
here: https://www.sephora-events.com/ Regards, Danee
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Re: Where do I sign up for the Rare Beauty/Selena event?
Aww, ok thank you!! Thank you, I will save the website.
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Re: Birthday gift
Hi @jewellgirl69 You should have the option to add your birthday gift to
your merchandise order anytime during your birthday month! To redeem
your gift online, you must make a merchandise purchase and...
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Text Code Not Working
When I try to use my 10% off code, it says "Offer available to select BI
members." Can I please get some help? Thank you in advance.
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Can’t use temp credit card or the 25% off
For security reasons, you cannot use your temp credit card at checkout -
please use another payment method? I am not able to use my 25% off code
and it expires in a few days, what is going on?
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Re: Can’t use temp credit card or the 25% off
Hi @jooceelyyna I'm so sorry about this! I recommend contacting Comenity
via phone for assistance and more insight into this. Shown below is
their contact information. 1-866-841-5037 (Sephora Visa) 1-...
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When will points be added?
Does anyone know if points are taking a while to be added to accounts? I
made a purchase during the Point Multiplier event on July 20th and no
points have been added for that still.Thanks!
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Re: When will points be added?
Hi @mountainpeaks Sorry to hear that! I will send you a PM. Always,
Danee
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Beauty Insider won’t load on app or online
Every time I use the App or shop online, my beauty insider doesn’t load,
even when I’m logged in. When I’m in the store they find me no problem
with the exact same contact information. Is this feature...
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Re: Beauty Insider won’t load on app or online
Hi @Leahsloanehayes I will send you a PM to further assist!
Regards,Danee
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Help to add points from receipt
Hello fellow beauty community! Could someone please help me figure out
how to add points from the reciept to our account? Thank you very much!
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Re: Help to add points from receipt
Hi @loveroflemons I'll send you a PM to further assist! Regards,Danee
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Birthday update date
Hi, I just want to confirm that my birthday is the 24th of august on my
profile? Thanks so much!
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