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200,416 Posts
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Re: item missing in my order
Hi @chelseacandy, I'm sorry to hear this! I'll send you a message
shortly. Please note the order number was removed from your post for
security purposes. Best regards, Laurie
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Klarna
I was using the Klarna payment plan on previous purchases but for some
reason it won’t work anymore. Does anyone know why or has had similar
issues?
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Re: Klarna
Hi @JaimePanda, I'm sorry for the issue with using Klarna! I recommend
contact Klarna directly so they can look into this.
www.klarna.com/ca/customer-service/ +1 (833) 916-3555 Thank you! Best
regards, Laurie
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Points multiplier not reflected
Hi, I shopped the most recent points multiplier event online and applied
the promo code, and my normal points are reflected but not multiplied
points. How do I get this corrected? Thanks!
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Re: Points multiplier not reflected
Hi @anbryant, I'm sorry to hear this! I'll send you a message shortly.
Best regards, Laurie
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Not Receiving emails
I haven’t received promotional emails in a while. how can be
fixed?because I haven't received email about my birthday gift and I have
missed it. Thanks!
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Unsuccessful Authorization order
I don't get what's going on. I placed two orders, one day after the
other. The first order has the Rouge 4X points code in it for the recent
special event. I notice the order goes through, but not onl...
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Re: Unsuccessful Authorization order
HI @Harobedb I'm so sorry to hear about this! I will send you a PM.
Always,Danee
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Sephora Order
I'm trying to checkout with my order, and I'd like to use the Klarna
option. Why isn't it allowing me to do so.? I meet all the criteria.
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Re: Sephora Order
I am also experiencing the same issue with Klarna. I called Sephora two
days ago and was told that this is a widespread problem and that Klarna
had been notified. I’ve used Klarna many times on Asos.c...
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Re: Sephora Order
Reading the comments and it seems like I am not the only one who’s
Klarna is not working in the Sephora check out ? I’m so sad because I
wanted to take advantage of the sale . Tried reaching out to Klarna and
nothing was resolved 😕
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Re: Sephora Order
Hi @pguzman13, I'm sorry to hear this and I'll send you a message. Best
regards, Laurie
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Re: Sephora Order
I was trying to use Klarna also. After a little digging around, I found
that if you have too many recent purchases with Klarna, it won't let
you. I paid off 2 of my previous purchases and went to chec...
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Re: Sephora Order
Hi @maceupguru, @jaha8005 and @Linda328 I am sorry to hear this! I will
forward this to the appropriate department to see if I can get further
information. If you can, please also send me a private me...
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Re: Sephora Order
I haven't been able to get it to work either. Very frustrating to have a
service that is supposed to be there to allow for payments but then
doesn't work. No reason why it shouldn't work with me.
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Re: Sephora Order
Hi @Linda328, I am sorry to hear this! For further assistance I invite
you to contact Klarna at (844) 455-2762. I hope that this helps. Best,
Zakiya
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Re: Sephora Order
I am having the same problem. I contacted Klarna yesterday and they had
no resolution. In fact, the rep told me that she received an email
earlier noting problems people were having with Sephora. The ...
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Re: Sephora Order
The same thing has been happening to me. I used them once with no
problem but this time it doesn't even show it as an option to click on.
I have spoken twice to Klarna reps and they have been absolute...
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Re: Sephora Order
Hi @riileymac, I'm sorry to hear this and I'll send you a message for
more information. Best, Laurie
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Re: Sephora Order
Hey there just letting you know the same happened to me. The Klarna
employee was no help. And 3 Sephora employees told me that it’s klarnas
end that’s not working. It’s frustrating and kinda annoying ...
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Re: Sephora Order
Hi @Lovelybri88, I'm really sorry to hear about this! Can you please
provide us with details of the issues you are experiencing so we can
further assist? For information regarding the requirements and...
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Didnt get free samples
I have been looking for the perfect fragrance and was so excited to try
the Dolce & Cabbana Lily, but never received it ! Anyone else have this
issue ?
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Re: Didnt get free samples
Ditto here on the west coast…everything except perfume sample arrived
today😞
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Change Birthday
I just logged in for the first time on my phone even though I have an
account, says my birthday is January 1st but it’s actually April 19th,
how do I change it?
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Re: Change Birthday
Hi @brownieboi, This has been updated, and you may need to sign out and
sign back in. Thanks! Best, Laurie
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Used points and canceled order
Hello, I ordered some of items and used 100 points on a Rewards item.
However, my order was canceled because the payment was unsuccessful, and
currently, my points summary shows that those points were...
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Re: Used points and canceled order
Hi @Lisa590 Your 100 points should have been automatically restored by
now. If your points have not been restored yet, please send me a private
message with your registered email address so I can look into this for
you. Thanks! Regards, Danee
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Gift card balance disappeared
I got a gift card for my birthday and checked the balance a while ago. I
was going to use it to pay for my order today but it says it has no
money on it. What do i do? Can someone help?
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Re: Gift card balance disappeared
were you able to get any resolution? I seem to get nowhere with customer
service. My gift card was locked away so I know that no one else has had
access to it.
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