Can’t checkout using my credit card!

[CitiesinColour]

I have been trying to checkout using my Sephora credit card for over an hour and it keeps saying that my credit card information is incorrect even though it’s NOT and I’ve used it successfully several times before. What is going on? This is very frustrating. I just want to be able to order my items. Please help???

[alisonclow]

I am having the same issue, so annoying!!!

[LaurieBT]

Hi @alisonclow,

I'm sorry to hear this! I'll send you a message.

Warm regards,

Laurie 

[LaurieBT]

Hi @CitiesinColour,

I'm sorry for the trouble! I'd recommend contacting us by phone at 1-877-SEPHORA (1-877-737-4672) so we can try to place the order for you. Or, please contact Comenity Bank directly so they can look into this for you: 

1-866-841-5037 (Sephora Visa) 
1-866-864-7787 (Sephora Visa Signature) 
1-866-702-9946 (Sephora Credit Card)
 

Thank you!

Best regards,

Laurie