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Post in Customer Support
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kimberly7719
NEWCOMER I Vib
‎11-16-2022 10:02 PM
‎11-16-2022 10:02 PM

Please Advise: Significant Order Damage

Sephora Customer Support, 

 

Upon opening my package that was delivered today I found shattered glass and liquid within my item's original package (see attachments)

 

Please let me know how your team is able to assist me with receiving a new and undamaged item. 

 

I truly hope to hear from you soon

 

Best,

K

 

 

 

 

 

4701055F-67D2-400E-B20C-2233D28E0777.jpeg6376571A-171A-4A0E-BD5E-19FCB7EBE71C.jpeg

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keelybt
MOD Rouge
‎11-17-2022 06:58 AM
‎11-17-2022 06:58 AM

Re: Please Advise: Significant Order Damage

@kimberly7719 I'm sorry to see that! I will send you a PM to help. 

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  • ‎11-16-2022 10:02 PM
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  • 6376571A-171A-4A0E-BD5E-19FCB7EBE71C.jpeg
  • 4701055F-67D2-400E-B20C-2233D28E0777.jpeg