Years of points gone

[missymek]

I've been a customer at Sephora for years and haven't bought much in the last year. I've 2 young kids and haven't been buying much outside of the basics. I didn't receive any warning of expired points, didn't even realize points expire and lost 7000+ points.  I'm very disappointed in Sephora. I logged in to pick something for my birthday and I couldn't believe it when I saw all my points were gone. 

[LaurieBT]

@missymek, I'm sorry to hear this. Beauty Bank points will only expire after 12 consecutive months of no activity on a Beauty Insider account. Activity is considered redeeming a Rewards Bazaar item, claiming your Beauty Insider birthday gift, or simply making a purchase on Sephora.com while logged into your account or at any Sephora location within the US or Canada and providing your Beauty Insider account information at checkout.

If you believe there has been a mistake, we can look into it further. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!