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198,750 Posts
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App won’t let me add to cart to ship
I have a weird issue with the Sephora app. It won’t let me add items to
my cart if I choose the “ship for free” option. The “add to basket”
button is greyed out. Oddly, if I switch to order online and...
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7 Replies
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Re: App won’t let me add to cart to ship
@katluvdogs, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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5
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5 Replies
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0 Replies
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1 Reply
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Re: App won’t let me add to cart to ship
@EllieT2020 We'll be happy to look into this for you. It looks like your
private messages are currently turned off. Please send me a private
message with your registered email address or you can conta...
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0 Replies
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Re: App won’t let me add to cart to ship
I think it must be an issue for many people because it does not allow me
to add to card from the app either unless I select “same day shipping”..
Then when you go to the card you cannot change shippin...
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1
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1 Reply
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Re: App won’t let me add to cart to ship
@MarilynJK I'm sorry to hear that you are having trouble! It looks like
your private messages are currently turned off. Please send me a private
message with your registered email address or you can c...
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0
| 0 Hearts |
0 Replies
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Didn't receive Points Bazaar items or samples
Hi, I ordered 2 items from the points bazaar (as well as selected
samples) and all that was in my package was the perfume. I'm
disappointed that the last couple times I've ordered, the items I bought
...
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2
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2 Replies
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Re: Didn't receive Points Bazaar items or samples
😟😟 I hate when that happens my Mother’s Day order didn’t have the
extras either. It always seems to be the good packs too
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Re: Didn't receive Points Bazaar items or samples
@SarahMB420, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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0
| 0 Hearts |
0 Replies
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Searching for reviews I submitted
Hi I'm looking for all my product reviews I have submitted over the
years on the app. They used to be viewable on the Profile tab but I
don't see any of my reviews there any more. Where can I find my reviews?
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1
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1 Reply
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Re: Searching for reviews I submitted
@suchakitty They are no longer available on the profile page, but you
should be able to view them on the product page they were submitted on.
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0 Replies
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Cannot cancel order (order changed from Canceled to In Progress)
Hi, I've tried to cancel my order(#ending 4642) a few times and the
status first showed "Canceled" then turned back into "In Progress" a few
minutes later. What should I do to really have the order canceled?
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1
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1 Reply
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Re: Cannot cancel order (order changed from Canceled to In Progress)
@yytt5566 I'm sorry to hear that you were having trouble. It looks like
your private messages are currently turned off. Please send me a private
message with your order number or you can contact us by...
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0
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0 Replies
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emails are in french for some reason
Hey, for some reason all my insider and promotional emails are in
french. I do not speak french of love in a french speaking province of
canada. all my preferences are also in english.
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1
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1 Reply
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Re: emails are in french for some reason
@2pider, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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0
| 0 Hearts |
0 Replies
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Missing W2
Hello, I’ve reached out multiple times in regard to a missing W2 and
have not heard back. I’ve tried calling and emailing. How can I go about
getting this information? Thank you.
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1
| 0 Hearts |
1 Reply
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Re: Missing W2
@amonaea, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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0
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0 Replies
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Rouge reward expired
My Rouge reward of $100 is there anything I can do about it? Can I get
some help?
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2
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2 Replies
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1 Reply
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Re: Rouge reward expired
Yes, unfortunately I got a very rude representative that even refused to
hear me out or help with anything.
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Linking phone # to account
Heyy so does anybody know how to link your phone number to you’re
account? Every time I go to Sephora and I enter my phone number I end up
having to say my email. When they have my account they see my phone
number in the system though.
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2
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2 Replies
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0 Replies
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Re: Linking phone # to account
@Emilieieie I will be happy to help with this. It looks like your
private messages are currently turned off. Please send me a private
message with your phone number. You can adjust your account settin...
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0
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0 Replies
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100$ Rouge reward expired :((
Im so upset! My $100 rouge reward expired before I could use it. I was
waiting to buy myself something special but now I can’t. I honestly
thought I had 6 months till it expired. Does anyone know if t...
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6
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6 Replies
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Re: 100$ Rouge reward expired :((
@lizR123, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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5
| 1 Hearts |
5 Replies
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2 Replies
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Re: 100$ Rouge reward expired :((
@maknauskaite I'm not able to reply to your PM, as they are not enabled
on your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser.
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0
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0 Replies
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Re: 100$ Rouge reward expired :((
@maknauskaite It looks like your private messages are currently turned
off. Please send me a private message with your registered email address
or you can contact us by phone at 1-877-737-4672 or thro...
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0
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0 Replies
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Re: 100$ Rouge reward expired :((
Can you send me a message now. I think my private messages are turned on
now. Thank you
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1
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1 Reply
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0 Replies
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gift card were not reloaded after pick up order got canceled
I placed an pick order but did not pick up, then order got canceled
after 5 days. But my balance has not been reloaded. please double check
and help with balance.
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1
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1 Reply
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Re: gift card were not reloaded after pick up order got canceled
@november20th04 I have removed your order number from your post as we do
not allow that information posted publicly. It looks like your private
messages are currently turned off. Please send me a priv...
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0
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0 Replies
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14 digit gift card
I received a gift card for Mother's Day and I went to use it today and
it only has 14 digits instead of the 16. It doesn't look like any were
scratched off it just looks like some are missing, like no...
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1
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1 Reply
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Re: 14 digit gift card
@vnssa86 Oh no! If you have the first 12 digits, we may be able to
locate it in our system. It looks like your private messages are
currently turned off. Please send me a private message with your gif...
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0
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0 Replies
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Natalia FFA
Natalia FFA Boosters Silent Auction – Donations Needed!Our Silent
Auction is this Friday , and the Natalia FFA Boosters Club is reaching
out once again to ask for your support!If you have any items yo...
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1
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1 Reply
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Re: Natalia FFA
@ashj04 Thank you for all the great work you do in your community! We
are not currently fulfilling product donation requests. To learn more
about Sephora's community engagement and giving, please visi...
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Sephora doesn't care about their clients.
Let me get straight to the point. My mother gets lots and LOTS of emails
of Sephora ''promotions'' when they're still basically making you pay
like 10 times more than what the thing originally cost bu...
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0
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UNNACCEPTABLE WAIT TIMES FOR REFUND
Placed an order online, sent my items for return over a month ago. I
meticulously packed my unused items and used the Sephora provided return
label. Tracking is not updated, as I have been looking dai...
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1
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1 Reply
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