App won’t let me add to cart to ship

[katluvdogs]

I have a weird issue with the Sephora app. It won’t let me add items to my cart if I choose the “ship for free” option. The “add to basket” button is greyed out. Oddly, if I switch to order online and pickup in store or same day delivery, I can add items to my basket without issue. The issue is just with the app because if I use the website, I have no trouble; everything works perfectly. I have deleted and reinstalled the app multiple times, changed my password, and even tried downloading the app on another device. The problem persists. And it has lasted for over a month. I tried chatting for help but I think my issue is too complex/technical for your customer service via chat. My Sephora app worked perfectly until this happened over a month ago. I have an Apple iPhone 15. I’m flummoxed. Help!

[MarilynJK]

I have the exact same issue 😞

[LaurieBT]

@katluvdogs, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with a few screenshots of the issue you're describing, I'll look into this. Thank you!

[Jgrou08]

Hi I am also having this issue

[LaurieBT]

Hi @Jgrou08, I received your message but I'm unable to respond, as it looks like your messages are not enabled on your side. It looks like a technical error occurred, and this should be corrected now. Please try signing out and signing back in, and let us know if you continue tp experience the issue. Thank you! 

[EllieT2020]

I have the exact same issue, please help

[keelybt]

@EllieT2020 We'll be happy to look into this for you.  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[MarilynJK]

I think it must be an issue for many people because it does not allow me to add to card from the app either unless I select “same day shipping”.. Then when you go to the card you cannot change shipping methods either. I just want regular shipping lol. 

[keelybt]

@MarilynJK  I'm sorry to hear that you are having trouble! It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service