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Post in Customer Support
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Website Issues?

Ever since the Sephora website has been revamped I'm not able to accesses most of the pages on this site. I had a few items in my basket I wanted to purchase and I get an error message. BT seems to be the only part of the site that works for me. Has anyone else in countered this problem?

3 Replies

Re: Website Issues?

I get a lot of errors also, and I find it difficult to shop by brand or category (not all the previous ones are there). Finding things is generally a problem now, so I resort to search, but it's hard to navigate backward without losing the search results. I'm using Safari.

Re: Website Issues?

Thank you for the quick response. I'll give that a try.

 

Re: Website Issues?

Hi Nikkitoo, I'm sorry to hear that you are experiencing issues. 😞 We are working on it. In the meantime, if you haven't already, I would recommend clearing your cookies/cache. That worked for me. You also might want to try a different browser.

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