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199,299 Posts
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Charged for no order
Spoiler (Highlight to read) Hi, I just got charged for ordering a lip
gloss but the order didn’t even go thru and it said error on Sephora. My
bank however was charged $20.. how do I get a refund or my order?
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Re: Charged for no order
@manny66 Sorry for the confusion. I see that your order from 7/12 was
successfully placed and it has been shipped!
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Change Phone Number
How can I change my phone number ? I'm looking the way to do it but I
can't find the option.
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1 Reply
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Re: Change Phone Number
@Jonhnemesis It looks like your private messages are turned off. You can
adjust your preferences in your Community settings (on the browser only,
not the app). Please send me a private message with yo...
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Gif card
Please I bought a gift card from wallgreens and I mistakenly scratched
out some of the numbers and pin What do I do ?
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Re: Gif card
@canute You should still be able to redeem your gift card in store! For
more information, please contact your local Sephora store directly.
Regretfully, the full gift card and pin numbers are required to redeem
online.
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Sample
I ordered 3 times and every time they put all wrong samples I got 5
samples wrong and just one exact this is very frustrating every time
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Re: Sample
@janvi1 It is likely that they were out of stock at the Distribution
Center where your order was shipped from but may still be available at
our other Distribution Centers.
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Re: Sample
@janvi1 I'm sorry to hear that! Please note, substitutions will be made
for out-of-stock samples. If the samples that you selected at checkout
are not available at the time your order is being packed,...
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Can't find my previously posted reviews!
Until a few weeks ago, I was able to easily find and check my reviews on
my community profile. However, today I can’t locate them at all—they
seem to have disappeared. I can't seem to find my reviews ...
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Items missing/item i didn't order
Spoiler (Highlight to read)Items missing/item i didn't orderItems
missing/item i didn't orderMy previous order was split into two
shipments. One of the packages came with an item that I ordered
(first...
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Re: Items missing/item i didn't order
@karmarose Sorry to hear about this! It looks like your private messages
are turned off. You can adjust your preferences in your Community
settings (on the browser only, not the app). Please send me a...
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2 Replies
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1 Reply
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Re: Items missing/item i didn't order
@karmarose I received your PM and will be responding shortly.
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Racial profiling
Be careful if you are a black man shopping in their Rideau center
location in Ottawa. They watch you.I would recommend shopping at their
other location in Ottawa to avoid the security guard in that store.
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Re: Racial profiling
@Veganface, I am so sorry to learn of your experience. It's our goal to
make sure everyone feels welcome at Sephora, and we appreciate you
bringing this to our attention. It looks like your private me...
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Re: Racial profiling
@Veganface Please send Laurie a private message with the requested
information. Thank you!
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Re: Date of birth
@Nav098, I'm sorry for our delayed response! I'm glad to see you were
able to redeem your birthday gift.
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10% text not working
Hello, I am trying to sign up for the text coupon however I am not
receiving the texts. Thank you
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1 Reply
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Re: 10% text not working
@LucidArchive, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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Review not posting
My review isn't posting for topbox La Mer renewal oil Its been over 72
hours and won't let me write another
onehttps://www.sephora.com/ca/en/product/the-renewal-oil-P508882?skuId=2714111&icid2=products%20grid:p508882:product
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Re: Review not posting
@Deekaii I'm sorry to hear about this! It looks like your private
messages are turned off. You can adjust your preferences in your
Community settings (on the browser only, not the app). If you're not ...
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Package delivered to wrong address
My second package was delivered to the wrong house. I did not receive
it. I have doorbell camera to prove no ups worker dropped off any
package at that time. Also, the picture ups worker took is not m...
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1 Reply
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Re: Package delivered to wrong address
@bellec79 I'm sorry to hear you haven't received your package! It looks
like your private messages are turned off. You can adjust your
preferences in your Community settings (on the browser only, not ...
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Horrible Attitude and why offer FedEx pick up at fed ex office if shipping via OnTrac?
Sephora has gone down hill fast-I have the transcript of my chat with
customer service if anyone cares to see it. 1) Shopper at Sephora since
2012 and I’m a Rouge member—I spend thousands of dollars e...
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Re: Horrible Attitude and why offer FedEx pick up at fed ex office if shipping via OnTrac?
@monicachu I am truly sorry to hear about this experience and thank you
for bringing it to our attention. It looks like your private messages
are turned off. You can adjust your preferences in your Co...
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Anyone else keep getting the sign in prompt when you click place order?
I have restarted my computer, cleared cookies, deleted my order, signed
out, signed in....everytime I click place order, I get prompted to sign
in again. Even though I am signed in. Any suggestions?
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Re: Anyone else keep getting the sign in prompt when you click place order?
@SB0827, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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14 digit giftcard number/8 digit pin
I was gifted a Sephora gift card and upon scratching the number off on
the back it revealed a 14 digit number and 8 digit pin. As I entered
this number in checkout I was given an error message. I star...
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7 Replies
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Re: 14 digit giftcard number/8 digit pin
@awhite0224, I'm sorry to hear this! I'm happy to see if we're able to
assist. It looks like your private messages are turned off, and you can
adjust your preferences in your Community settings (on th...
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Re: 14 digit giftcard number/8 digit pin
I am having the same issue. I purchsed a giftcard on Friday for my niece
and she tried to check the balance but it only has 14 digits. She went
to a Sephora store and they could not accept the card ei...
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Re: 14 digit giftcard number/8 digit pin
@veronicajon I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
gift card number or you can contact us by phone at 1-877-7...
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Re: 14 digit giftcard number/8 digit pin
Hi, do you work for Sephora?I tried to send you a message and I received
an error. I tried live chat earlier and they were no help.
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Re: 14 digit giftcard number/8 digit pin
@veronicajon Yes, you can adjust your account settings (the gear icon)
on a desktop or mobile web browser, not the app.
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Re: 14 digit giftcard number/8 digit pin
This happened to me as well. How many on this thread got this issue
resolved?
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1 Reply
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Re: 14 digit giftcard number/8 digit pin
@TerriROB, we're happy to look into this for you. It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the app)....
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14 digit gift card
Help, I received 2x 14 digit gift card with 6 digit PINs. Sephora
customer service chat was not helpful; they needed an order number. I do
not have one since I cant use the gift cards. I do not have a...
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