VIB status by the end of 2012?

[mazio]

By the week of Xmas, my VIB status said that I needed to purchase $26 worth in products. I bought some thing above that amount and waited for the VIB email or update of the amount. Neither occurred and the status amount has now reset for 2013. Did I achieve VIB status by the end of the year? I am very confused!

[janinebt]

Hi mazio,

Please send me a private message that includes the email address/card number associated with your beauty insider account. I'll be happy to check for you .

[mazio]

Thank you for responding!
I sent a message with the information to you a few days ago. I was just wondering if there was any updates on the check? If more time is needed, please let me know. Thanks again.

[identita0]

The same thing happened to me! I've contacted CS a couple times and they told me to wait while the system updated but it just reset.

[mazio]

This is a total bummer. So your problem also never got resolved?

[identita0]

Nope, it's been in limbo for a week but I'm hoping someone gets back to me at some point.

[miabt]

Hi identita0 - I just checked your account and verified that we submitted your account for upgrade on 1/9.  Please allow 2 weeks for the upgrade to complete.  You will receive an email once your account is updated.  Thanks!

xo, Mia

[identita0]

Thank you for getting back to me!

[hobbs81]

I'm having the same problem, have contacted customer service twice now. Hopefully it will be resolved soon.

[dianabt]

Hi Hobbs81, I'll send you a message to help!

[mazio]

I still haven't received a reply back. I don't mean to be a bother but can someone else lend me a hand please?

[dianabt]

Hi Mazio, I'm so sorry about that! I'll message you right now.