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Post in Customer Support

Unsuccessful Authorization 5 times

I have tried to make an order 5 times since Monday. I only ever get the confirmation email and then when I go on to the website it shows as cancelled due to Unsuccessful Authorization. This is really disappointing especially because I need the order by this weekend and I have been trying all week to place it. I just placed it again on call with Sephora Customer Support. She said there is no guarantee it won't happen again?

Re: Unsuccessful Authorization 5 times

Hi @Roosi,


I am very sorry about that and I will send you a private message so that I can look into this for you. 


Best Wishes,



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