Unable to place my order

[AriSephoraBeau]

I am trying to purchase an item online with two different cards. Both cards work. It’s saying error every time I try to pay. It’s saying to look over your card information to verify it’s correct. I have looked over it multiple times and it’s all right. Please help, what should I do?

[Stephhh07]

I am having the same problem and I have tried multiple cards and using the app versus online. How did you resolve the issue?

[keelybt]

@Stephhh07 It looks like you have now resolved this issue. 

[Audi71]

I am having this same issue...and when I retry, it's giving me a "Reprice failed" error???  This is so frustrating!

[keelybt]

@Audi71 I will send you a PM. 

[maddieolivia]

I’m having the same issue. Sephora customer service referred me to Comenity, who then referred me BACK to Sephora.

[keelybt]

@maddieolivia I'm sorry to hear that you are having trouble. I will send you a PM. 

[DaneeBT]

Hi @AriSephoraBeau Oh no! I'll take a look then send you a PM.