Unable to order

[chloekannan3456]

Hi it is saying "Unable to place your order. Please verify that your card information and billing address are correct.

If applicable, we have reversed any pending charges to your account." When i've used the card MULTIPLE times, and its only now showing a problem.. im so frustrated and i've tried online, in app, different accounts.. everything. 

I would appreciate if someone could get back to me, thank you.

[camila271991]

I’m having the same issue. I’m very confused as all the information is correct.

[DaneeBT]

@camila271991 I'll take a look then send you a PM!

[camila271991]

Thank u

[aanni00]

I’m having the same issue as well!! I’ve checked everything and all my info is correct yet my card won’t go through.

[keelybt]

@aanni00 I'm sorry to hear that you are having trouble! I will send you a PM. 

[coffeeeveryday]

The same thing is happening to me. I have no idea why. The billing/card info is correct and there’s enough money on the card. Very confused 

[DaneeBT]

Hi @coffeeeveryday Sorry to hear that! I'll send you a PM shortly. 

[DaneeBT]

@chloekannan3456 I'll take a look then send you a PM.