Unable to Place Order

[LaurynGreene]

My order keeps saying “Unable to place your order. Please verify that your card information and billing address are correct.

If applicable, we have reversed any pending charges to your account.”

even though i have reviewed my order many times and checked my card it still does not work! What should I do?

[KiaHoward]

I have the same issue! But I get an error message at the shipping option

[keelybt]

@KiaHoward   It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for further assistance> https://www.sephora.com/beauty/customer-service
 

[lolioloio]

ive been trying since last night still keep having the same problem, no solution

[keelybt]

@lolioloio I will send you a PM. 

[Puppy0711]

same issue here so frustrating!

[LaurieBT]

Hi @Puppy0711,

My apologies, I'll send you a message shortly.

Best,

Laurie

[mariann2010]

I’m also facing this issue trying to order a Mother’s Day gift! What do I do?

[keelybt]

@mariann2010 I will send you a PM. 

[justneedhelp24]

I’m also having the same issue. So frustrating 

[keelybt]

@justneedhelp24 I will send you a PM. 

[justneedhelp24]

Hi - thanks for the reply but there’s no issue with my financial institution- I was paying by gift card - it’s a fault with your website. 

[carlydraudt]

I am facing the same issue, someone please help!

[DaneeBT]

@carlydraudt I'll send you a PM shortly.

[firuz]

I am facing same problem 

[DaneeBT]

Hi @firuz Oh no! I'm sending you a PM.

[mmmm137]

what do i doo?

[keelybt]

@mmmm137 I will send you a PM. 

[lanis85]

How do I fix it ?

[keelybt]

@lanis85 I will send you a PM for more information. 

[miikayy]

Hi I’m having same issue as well