Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Unable to Place Order

My order keeps saying “Unable to place your order. Please verify that your card information and billing address are correct.

If applicable, we have reversed any pending charges to your account.

even though i have reviewed my order many times and checked my card it still does not work! What should I do?

Re: Unable to Place Order

I’m also facing this issue trying to order a Mother’s Day gift! What do I do?

Re: Unable to Place Order

@mariann2010 I will send you a PM. 

Re: Unable to Place Order

I’m also having the same issue. So frustrating 

Re: Unable to Place Order

@justneedhelp24 I will send you a PM. 

Re: Unable to Place Order

Hi - thanks for the reply but there’s no issue with my financial institution- I was paying by gift card - it’s a fault with your website. 

Re: Unable to Place Order

I am facing the same issue, someone please help!

Re: Unable to Place Order

@carlydraudt I'll send you a PM shortly.

Re: Unable to Place Order

I am facing same problem 

Re: Unable to Place Order

Hi @firuz Oh no! I'm sending you a PM.

Re: Unable to Place Order

what do i doo?

 

Re: Unable to Place Order

@mmmm137 I will send you a PM. 

Re: Unable to Place Order

How do I fix it ?

Re: Unable to Place Order

@lanis85 I will send you a PM for more information. 

Re: Unable to Place Order

Hi I’m having same issue as well

Re: Unable to Place Order

@miikayy I will send you a PM. 

Re: Unable to Place Order

@LaurynGreene Hi I had the same issue and I just went through the process to activate my card and I was able to place my order. I thought I activated my card when I first got it but their website is junky. Try activating again and hopefully it will work. 

Re: Unable to Place Order

This keeps happening to me too. Same error. My card won’t work anywhere online and I can’t even add it to Apple Pay. Everything matches (address, zip, phone etc) and I cannot get a hold of customer service at the issuing bank. 

Re: Unable to Place Order

@chloeo I will send you a PM. 

Re: Unable to Place Order

I cannot place my order… pls help me!!

Re: Unable to Place Order

@YATTM I see that you have now successfully placed your order. 

Conversation Stats
testing