Unable to Place Order

[LaurynGreene]

My order keeps saying “Unable to place your order. Please verify that your card information and billing address are correct.

If applicable, we have reversed any pending charges to your account.”

even though i have reviewed my order many times and checked my card it still does not work! What should I do?

[keelybt]

@miikayy I will send you a PM. 

[chloeo]

@LaurynGreene Hi I had the same issue and I just went through the process to activate my card and I was able to place my order. I thought I activated my card when I first got it but their website is junky. Try activating again and hopefully it will work. 

[chloeo]

This keeps happening to me too. Same error. My card won’t work anywhere online and I can’t even add it to Apple Pay. Everything matches (address, zip, phone etc) and I cannot get a hold of customer service at the issuing bank. 

[keelybt]

@chloeo I will send you a PM. 

[YATTM]

I cannot place my order… pls help me!!

[keelybt]

@YATTM I see that you have now successfully placed your order. 

[soxbqoxbaiw]

Mine won't work either im using the happy teen gift card and it keeps on doing that aswell 

[DaneeBT]

@soxbqoxbaiw Sorry to hear that! I'm sending you a PM. 

[diegoLuna]

This been happening to me since yesterday, but they charged me and then cancelled, now I have to wait for my refunds 

[LaurieBT]

Hi @LaurynGreene,

I'm sorry for the trouble and I received your message. I'll send you a message shortly.

Warm regards,

Laurie 

[ArwaAkrn]

I am having the same problem here. Any help??

[LaurieBT]

Hi @ArwaAkrn,

My apologies! It looks like your private messages are turned off. If you would like to send me a private message with more details, I'll be happy to look into this for you. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) where an agent can look into this for you. If the chat page shows it's unavailable, please keep the page open for a few minutes until the next agent becomes available. Thank you!

Best,

Laurie  

[bicks]

why do you guys keep cancelling my order my payment method is correct as well as billing and mailing address. such a joke. i have been trying to resolve this since september and no one wants to fix my account. my paypal was charged and the transaction was cancelled on your end, rather frustrating!