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Post in Customer Support

Unable to Place Order

My order keeps saying “Unable to place your order. Please verify that your card information and billing address are correct.

If applicable, we have reversed any pending charges to your account.

even though i have reviewed my order many times and checked my card it still does not work! What should I do?

Re: Unable to Place Order

I cannot place my order… pls help me!!

Re: Unable to Place Order

@YATTM I see that you have now successfully placed your order. 

Re: Unable to Place Order

Mine won't work either im using the happy teen gift card and it keeps on doing that aswell 

Re: Unable to Place Order

@soxbqoxbaiw Sorry to hear that! I'm sending you a PM. 

Re: Unable to Place Order

This been happening to me since yesterday, but they charged me and then cancelled, now I have to wait for my refunds 

Re: Unable to Place Order

Hi @LaurynGreene,


I'm sorry for the trouble and I received your message. I'll send you a message shortly.


Warm regards,


Re: Unable to Place Order

why do you guys keep cancelling my order my payment method is correct as well as billing and mailing address. such a joke. i have been trying to resolve this since september and no one wants to fix my account. my paypal was charged and the transaction was cancelled on your end, rather frustrating!

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