Unable to Place Order

[LaurynGreene]

My order keeps saying “Unable to place your order. Please verify that your card information and billing address are correct.

If applicable, we have reversed any pending charges to your account.”

even though i have reviewed my order many times and checked my card it still does not work! What should I do?

[keelybt]

@justneedhelp24 I will send you a PM. 

[justneedhelp24]

Hi - thanks for the reply but there’s no issue with my financial institution- I was paying by gift card - it’s a fault with your website. 

[carlydraudt]

I am facing the same issue, someone please help!

[DaneeBT]

@carlydraudt I'll send you a PM shortly.

[firuz]

I am facing same problem 

[DaneeBT]

Hi @firuz Oh no! I'm sending you a PM.

[mmmm137]

what do i doo?

[keelybt]

@mmmm137 I will send you a PM. 

[lanis85]

How do I fix it ?

[keelybt]

@lanis85 I will send you a PM for more information. 

[miikayy]

Hi I’m having same issue as well

[keelybt]

@miikayy I will send you a PM. 

[chloeo]

@LaurynGreene Hi I had the same issue and I just went through the process to activate my card and I was able to place my order. I thought I activated my card when I first got it but their website is junky. Try activating again and hopefully it will work. 

[chloeo]

This keeps happening to me too. Same error. My card won’t work anywhere online and I can’t even add it to Apple Pay. Everything matches (address, zip, phone etc) and I cannot get a hold of customer service at the issuing bank. 

[keelybt]

@chloeo I will send you a PM. 

[YATTM]

I cannot place my order… pls help me!!

[keelybt]

@YATTM I see that you have now successfully placed your order. 

[soxbqoxbaiw]

Mine won't work either im using the happy teen gift card and it keeps on doing that aswell 

[DaneeBT]

@soxbqoxbaiw Sorry to hear that! I'm sending you a PM. 

[diegoLuna]

This been happening to me since yesterday, but they charged me and then cancelled, now I have to wait for my refunds 

[LaurieBT]

Hi @LaurynGreene,

I'm sorry for the trouble and I received your message. I'll send you a message shortly.

Warm regards,

Laurie