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Post in Customer Support

Two accounts with same email?

Hello,

When I called customer service about an order, the customer service agent told me: "by the way, there's two different accounts using your same email and it will create problems in the future". I was confused and asked how to resolve the problem, but the person told me that "they can't help me with that", and that I will need to log in with the other account and change the email..? I have no idea how to do this, because when I log in with my email, I can access my account but I do not see any "other account" anywhere. 

 

I have no idea how this happened, but it might be when I ordered for a family member in the past. Can someone please DM me for help?

Thanks!

Re: Two accounts with same email?

Hi @ncp2000,

 

I'm sorry for the trouble and I'll be happy to look into this for you! I'll send you a message requesting your registered email address and phone number.

 

Best regards,

Laurie

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