CANT LOG INTO MY ACCOUNT ，Email and password not working

[Ivy0101]

Hi, I have problems with login my account. Every time when I try to login, it shows there is an error with my email and password.It says: " There is an error with your email and/or password. Passwords are 6 to 12 characters long. Please try again or click "Forgot Password?".
Then, I have reset my password, but it still does not work.I dont know what to do,

please help. Thank you.

[Mierielle]

I am having the same issue of my account. I tried to log in but password and email are incorrect when in fact they are right. Please help me fix the issue. 

[keelybt]

@Mierielle  I'm sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[Presentsoh]

I also have this issue! I can't stay logged in from either browser or the app. I've tried clearing cache, clearing browsing history on Chrome, and even uninstalling and reinstalling Chrome. I've also tried uninstalling and reinstalling the Sephora app which only fixes it for 5 minutes before making me sign in every second again. Does anyone know how to fix this?

[DaneeBT]

Hi @Presentsoh Sorry to hear about this! It looks like your private messages are currently turned off. Please send me a private message with your registered email address, type of mobile device and app version you have or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[Lamuca24]

I was having the same issues. I created a password that has exactly 12 characters, including a special character (11 + special character) and it worked. Hopefully it works for you also.

[MelsHusband]

I created an account so I can help my wife with this same issue. Customer service doesn’t seem to have an answer. She has reset her password and now she cannot access her account on the web or through the app. Any help would be appreciated. 

[LaurieBT]

Hi @MelsHusband,

I'm sorry, we are only able to speak with the Beauty Insider account holder directly. She can reach out to us by phone at 1-877-SEPHORA (1-877-737-4672) or chat > https://www.sephora.com/beauty/contact-us. 

Best regards,

Laurie

[MelsHusband]

She tried the call center and chat and they just wanted to reset her password. She now can get into her account but all of her points are gone and it shows some amazon_sephora email address. It won’t let her correct the email address. It basically looks like a new account.

[LaurieBT]

@MelsHusband, we welcome her to contact us once more so we can look into this further with her. We are only able to discuss account-specific information with the account holder, so we kindly ask that she contacts us directly. Thank you. 

[MelsHusband]

Is there a way for her to PM a mod like the others on this thread?

[Louisachu]

I'm having the same issue. Can't log into my account either. I know my password and email but for some reason, its telling me there is an error with my email and/or password. Whenever I do "forget password", its telling me "Error. There was an error with your email. Please try again.". I had to create this account just to even get through customer service. Please help. Thanks!

[keelybt]

@Louisachu I'm sorry to hear that you are having trouble. I will send you a PM. 

[Rachael2233]

I thinking your account Deactivated from sephora

[blondieinaz]

I am also having this issue. I'm getting the same message and am unable to log into the app.

Please advise

Thank you

[DaneeBT]

@blondieinaz oh no! I'll send you a PM. 

[Laylaabbas]

Me too! Could I please receive a pm as well?

[DaneeBT]

@Laylaabbas I'll send you a PM! 

[laurschnee]

I am having these same issues!! Please advise.

[DaneeBT]

@laurschnee Sorry to hear that! I will send you a PM.

[DebPaul]

I have same issue, been like this for weeks. Please advise