Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Samples

Ok as a Rouge customer...I obviously spend a significant amount of money with Sephora. Is there a reason I don't get my samples that i choose? Like why bother have us choose the products that we like...if you don't bother to send any?? My last 3 orders were missing my chosen samples...or just had a random perfume sample tossed in. Very frustrating. I don't get it.

Re: Samples

Hi Erika0316,

 

I'm sorry to hear you received sample substitutions in your recent online order! I'm going to send you a private message in just a moment.

 

Always,

Danee

1 Reply
Conversation Stats
  • 1 reply
  • 68 views
  • 1 Hearts Given
  • 2 Contributors
testing