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Post in Customer Support
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Samples

Loved all the products I purchased but was upset that the samples I choose were not the ones I received. Mostly because they were products I was curious about but wanted to test before purchasing. Maybe next time 

1 Reply

Re: Samples

@triciam12 I'm sorry to hear this! We do have to make substitutions if the samples you select are unable in the distribution center that is processing your order. I apologize for the disappointment and will share this feedback with the appropriate department. 

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