Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Redeem scent certificate online

Hi everyone! 
I’m trying to redeem a scent certificate online that I bought about a year ago. I thought you were supposed to put the code in the promo/reward box but when I did it said to enter it as a gift card. But it doesn’t have a pin so I couldn’t enter as a gift card. Does anyone know what to do??

thanks!

Re: Redeem scent certificate online

Please help i cant Use my free scent certificate 

Re: Redeem scent certificate online

 Hi @aweberxo I'll send you a PM!

Re: Redeem scent certificate online

Hi! I am also having issues- did anyone figure this out? Thank you!

Re: Redeem scent certificate online

i am having the same issue but i dont have any 1,i ,o,0 s in my code i have tried it many times but , it wont work.

 

 

Re: Redeem scent certificate online

Hi @lidges @christianr0410 I'll send you both a PM to assist!

Re: Redeem scent certificate online

I’m not able to redeem my scent certificate I’ve tried everything I need help ! 

Re: Redeem scent certificate online

Were you able to get it figured out m? I’m having the same trouble 😒

Re: Redeem scent certificate online

Hi @jass27 To redeem your scent certificate, you'll add the eligible fragrance to your basket then enter the promo code in the promo box at checkout! If you're having trouble with the code, please send me a PM with a clear photo of your voucher so I can take a look.

Re: Redeem scent certificate online

I got it I was missing a couple of #’s 

 

thank you for the reply 😊 HAPPY HOLIDAYS ❤️

Re: Redeem scent certificate online

Hi @thinkthree,

 

I'll send you a message to help! 

 

Best,

Laurie 

Re: Redeem scent certificate online

Can i also get assistance

Re: Redeem scent certificate online

Hi @AceJstrynabe I'm sending you a PM.

Re: Redeem scent certificate online

Hi. I'm having the same issue redeeming my scent certificate. I have tried with 1's and I's and 0's and O's.

 

Thanks!
Robby

Re: Redeem scent certificate online

@RobbyR2 I will send you a PM to help. 

Re: Redeem scent certificate online

Hi, I cant redeem my certificate online either. My code has no 1’s or 0’s or I’s or O’s. I have tried with and without the U in the front as well

Re: Redeem scent certificate online

Hi @gianna0301 Sorry to hear that! I'm sending you a PM.

Re: Redeem scent certificate online

Hi,

 

I am having trouble redeeming this as well. Can someone help?

Re: Redeem scent certificate online

Hi @Ag324

 

A common issue is that the number 1 looks like the letter I. Additionally, the code is usually listed under the "VIVABOX" section and should start with the letter U. If you're still having trouble, please send me a private message with the name of the Sephora Favorites set, and a clear photo of the voucher showing the code so I can look into this for you. Thanks!

 

Regards,

Danee

Re: Redeem scent certificate online

I’m having trouble with this also 

Re: Redeem scent certificate online

Hi @andyphom,

 

My apologies! The number 1 is often mistaken for a capital letter I in the code. If you entered the letter I but the code didn't work, please try entering the number 1 instead. I'll send you a message shortly to follow up. Thank you!

 

Best,

Laurie

Re: Redeem scent certificate online

Hello! I'm also having this problem, can someone please help me redeem my scent certificate?

170 Replies
testing