Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results forย 
Search instead forย 
Did you mean:ย 
Post in Customer Support
|

Redeem scent certificate online

Hi everyone! 
Iโ€™m trying to redeem a scent certificate online that I bought about a year ago. I thought you were supposed to put the code in the promo/reward box but when I did it said to enter it as a gift card. But it doesnโ€™t have a pin so I couldnโ€™t enter as a gift card. Does anyone know what to do??

thanks!

Re: Redeem scent certificate online

Hi @luemoon I'm sorry I'm not able to send you a private message at this time. Please contact us via Facebook private message, Twitter DM, or Instagram DM so we can further assist. Thank you! 

Re: Redeem scent certificate online

Hi I am trying to redeem my scent certificate but I am unable to. Iโ€™m experiencing the same issues. Help! Thanks!

Re: Redeem scent certificate online

Hi @cierraclev,

 

I'll send you a message to help! 

 

Best,

Laurie 

Re: Redeem scent certificate online

Please help i cant Use my free scent certificate 

Re: Redeem scent certificate online

 Hi @aweberxo I'll send you a PM!

Re: Redeem scent certificate online

Hi! I am also having issues- did anyone figure this out? Thank you!

Re: Redeem scent certificate online

i am having the same issue but i dont have any 1,i ,o,0 s in my code i have tried it many times but , it wont work.

 

 

Re: Redeem scent certificate online

Hi @lidges @christianr0410 I'll send you both a PM to assist!

Re: Redeem scent certificate online

Iโ€™m not able to redeem my scent certificate Iโ€™ve tried everything I need help ! 

Re: Redeem scent certificate online

Were you able to get it figured out m? Iโ€™m having the same trouble ๐Ÿ˜’

Re: Redeem scent certificate online

Hi @jass27 To redeem your scent certificate, you'll add the eligible fragrance to your basket then enter the promo code in the promo box at checkout! If you're having trouble with the code, please send me a PM with a clear photo of your voucher so I can take a look.

Re: Redeem scent certificate online

I got it I was missing a couple of #โ€™s 

 

thank you for the reply ๐Ÿ˜Š HAPPY HOLIDAYS โค๏ธ

Re: Redeem scent certificate online

Hi @thinkthree,

 

I'll send you a message to help! 

 

Best,

Laurie 

Re: Redeem scent certificate online

Can i also get assistance

Re: Redeem scent certificate online

Hi @AceJstrynabe I'm sending you a PM.

Re: Redeem scent certificate online

Hi. I'm having the same issue redeeming my scent certificate. I have tried with 1's and I's and 0's and O's.

 

Thanks!
Robby

Re: Redeem scent certificate online

@RobbyR2 I will send you a PM to help. 

Re: Redeem scent certificate online

Hi, I cant redeem my certificate online either. My code has no 1โ€™s or 0โ€™s or Iโ€™s or Oโ€™s. I have tried with and without the U in the front as well

Re: Redeem scent certificate online

Hi @gianna0301 Sorry to hear that! I'm sending you a PM.

Re: Redeem scent certificate online

Hi,

 

I am having trouble redeeming this as well. Can someone help?

Re: Redeem scent certificate online

Hi @Ag324

 

A common issue is that the number 1 looks like the letter I. Additionally, the code is usually listed under the "VIVABOX" section and should start with the letter U. If you're still having trouble, please send me a private message with the name of the Sephora Favorites set, and a clear photo of the voucher showing the code so I can look into this for you. Thanks!

 

Regards,

Danee

7 Replies
testing