Redeem scent certificate online

[caroline96]

Hi everyone! 
I’m trying to redeem a scent certificate online that I bought about a year ago. I thought you were supposed to put the code in the promo/reward box but when I did it said to enter it as a gift card. But it doesn’t have a pin so I couldn’t enter as a gift card. Does anyone know what to do??

thanks!

[chaneywilson]

I am having the same issue with mine. I bought this for my daughter for christmas online and was so worried we would run into an issue when we tried to redeem in store. I brought the whole set (bag, cardboard cover, cardboard insert w/ info) into sephora today and let her pick out a perfume to redeem. However we learned that we needed a separate black voucher card to redeem. This was not in the gift set we bought—i checked numerous times and made sure we were prepared before going in store. I was so worried this would happen and I made sure we kept up with the original contents of this gift set. I also asked multiple employees before today and was assured it would be no problem (of course, not realizing i was missing the required voucher card). I have the receipts and email confirmation as well. 

[DaneeBT]

@chaneywilson oh no! I'm sending you a PM. 

[AllMzKeke]

I am having the same problem. 🙄

[LaurieBT]

Hi @AllMzKeke,

My apologies! If you'd like us to look into this further, please send myself or any other Moderator a private message with more information. Alternatively, you may call 1-877-SEPHORA (1-877-737-4672) or contact our live chat > https://www.sephora.com/beauty/contact-us where we can further assist you. If the chat page shows it's unavailable, please stay on the page for a few minutes until the next agent becomes available. Thank you!

Best regards,

Laurie   

[crmursa]

I am having a similar problem but I do not know where the redemption code is located. My product was bought in store

[tashamo09]

I am having the same issue when trying to find the promo code on the black scent card in order to get mine...

[LaurieBT]

Hi @tashamo09,

I believe the promo code is usually in the bottom left corner of the voucher, and it typically begins with: U- 

It looks like your private messages are turned off. If you'd like to send me a private message with more details, I'll be happy to assist. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) where an agent can look into this for you. If the chat page shows it's unavailable, please keep the page open for a few minutes until the next agent becomes available. Thank you!

Best,

Laurie  

[DaneeBT]

@crmursa I'll send you a PM!

[modelitofrito]

I’m also having this issue, did anyone figure out how?

[DaneeBT]

@modelitofrito I'll send you a PM to assist! 

[MuahXOXO]

I am having the same issue with the Summer Vacay Mini sephora favorites sampler. It's saying my credit card or address isn't valid but you don't need a credit card for free samples

[LaurieBT]

Hi @MuahXOXO,

My apologies! Please chat here > https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) where a Beauty Advisor can help with placing your order with the fragrance voucher. 
 

Best,

Laurie

[MuahXOXO]

Okay. I tried there it's a chat is unavailable. I'll try another time I deleted all but one credit card off my account. Still not working. I have no clue what's happening. ( Unable to place your order. Please verify that your card information and billing address are correct.

If applicable, we have reversed any pending charges to your account.)

Ill keep trying though thank you

[LaurieBT]

@MuahXOXO, sorry, please keep the chat page open for a few minutes until the next agent becomes available.  

[TerinnE]

Having the same issue. My code won’t work and I have never used it. If I could get help with this that’d be great.

[DaneeBT]

@TerinnE I'll send you a PM!

[Carebear511]

I have bought this for my boyfriend, and he gave me one that I liked, but I can't use the code, it says "already used code" or the final cost doesn't change at all. I know for sure I haven't used this and he hasn't either. Can you help me?

[keelybt]

@Carebear511 I'm sorry to hear that you are having trouble. I will send you a PM. 

[tyler35]

I'm also struggling with this it keeps saying my code does not exist

[LaurieBT]

Hi @tyler35,

I'm sorry for the trouble and I'm happy to help. I'll send you a message shortly.

Best,

Laurie