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Post in Customer Support
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Redeem scent certificate online

Hi everyone! 
I’m trying to redeem a scent certificate online that I bought about a year ago. I thought you were supposed to put the code in the promo/reward box but when I did it said to enter it as a gift card. But it doesn’t have a pin so I couldn’t enter as a gift card. Does anyone know what to do??

thanks!

Re: Redeem scent certificate online

I am having the same issue with mine. I bought this for my daughter for christmas online and was so worried we would run into an issue when we tried to redeem in store. I brought the whole set (bag, cardboard cover, cardboard insert w/ info) into sephora today and let her pick out a perfume to redeem. However we learned that we needed a separate black voucher card to redeem. This was not in the gift set we bought—i checked numerous times and made sure we were prepared before going in store. I was so worried this would happen and I made sure we kept up with the original contents of this gift set. I also asked multiple employees before today and was assured it would be no problem (of course, not realizing i was missing the required voucher card). I have the receipts and email confirmation as well. 

Re: Redeem scent certificate online

@chaneywilson oh no! I'm sending you a PM. 

Re: Redeem scent certificate online

I am having a similar problem but I do not know where the redemption code is located. My product was bought in store

Re: Redeem scent certificate online

@crmursa I'll send you a PM!

Re: Redeem scent certificate online

I’m also having this issue, did anyone figure out how?

Re: Redeem scent certificate online

@modelitofrito I'll send you a PM to assist! 

Re: Redeem scent certificate online

I am having the same issue with the Summer Vacay Mini sephora favorites sampler. It's saying my credit card or address isn't valid but you don't need a credit card for free samples

Re: Redeem scent certificate online

Hi @MuahXOXO,

 

My apologies! Please chat here > https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) where a Beauty Advisor can help with placing your order with the fragrance voucher. 
 

Best,

Laurie

Re: Redeem scent certificate online

Okay. I tried there it's a chat is unavailable. I'll try another time I deleted all but one credit card off my account. Still not working. I have no clue what's happening. ( Unable to place your order. Please verify that your card information and billing address are correct.

If applicable, we have reversed any pending charges to your account.)

Ill keep trying though thank you

Re: Redeem scent certificate online

@MuahXOXO, sorry, please keep the chat page open for a few minutes until the next agent becomes available.  

Re: Redeem scent certificate online

Having the same issue. My code won’t work and I have never used it. If I could get help with this that’d be great.

Re: Redeem scent certificate online

@TerinnE I'll send you a PM!

Re: Redeem scent certificate online

I have bought this for my boyfriend, and he gave me one that I liked, but I can't use the code, it says "already used code" or the final cost doesn't change at all. I know for sure I haven't used this and he hasn't either. Can you help me?

Re: Redeem scent certificate online

@Carebear511 I'm sorry to hear that you are having trouble. I will send you a PM. 

Re: Redeem scent certificate online

I'm also struggling with this it keeps saying my code does not exist

Re: Redeem scent certificate online

Hi @tyler35,

 

I'm sorry for the trouble and I'm happy to help. I'll send you a message shortly.

 

Best,

Laurie

Re: Redeem scent certificate online

Facts!!! Im having the exact same problem, I bought my sample in November and still haven’t redeemed it yet…

Re: Redeem scent certificate online

Hi @Nate1101,

 

My apologies! You would enter the promo code in the "Promotions" section at checkout. It does not go in the gift card section.

 

Best regards,

Laurie

Re: Redeem scent certificate online

I am also having issues entering the certificate number.

Re: Redeem scent certificate online

@stacey2277 I will send you a PM to assist!

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