Redeem scent certificate online

[caroline96]

Hi everyone! 
I’m trying to redeem a scent certificate online that I bought about a year ago. I thought you were supposed to put the code in the promo/reward box but when I did it said to enter it as a gift card. But it doesn’t have a pin so I couldn’t enter as a gift card. Does anyone know what to do??

thanks!

[keelybt]

@neggy08 To redeem your scent certificate, please add the eligible fragrance to your basket and enter the promo barcode in the promo box at checkout. 

[Gaby510]

I’m trying and not sure how to do it

[keelybt]

@Gaby510 You should add the fragrance you want to redeem to your basket and then add the certificate promo in the promo code box at checkout. 

[misskupiecake]

Has anyone figured this out? I've been trying to redeem my certificate too and it's not working for me either 

[keelybt]

@misskupiecake I will send you a PM to help. 

[FLKAISY]

Hello, I am also experiencing issues with redeeming my Scent Certificate. It is saying that it does not exist 😞

[DaneeBT]

@FLKAISY @JessRo723 I'll send you both a PM to assist! 

[beautyatbest]

Yep having this same issue now. Can someone help?

[DaneeBT]

Hi @beautyatbest I'll send you a PM.

[luemoon]

Having trouble with this. I’ve tried everything.

[DaneeBT]

Hi @luemoon I'm sorry I'm not able to send you a private message at this time. Please contact us via Facebook private message, Twitter DM, or Instagram DM so we can further assist. Thank you! 

[cierraclev]

Hi I am trying to redeem my scent certificate but I am unable to. I’m experiencing the same issues. Help! Thanks!

[LaurieBT]

Hi @cierraclev,

I'll send you a message to help! 

Best,

Laurie 

[aweberxo]

Please help i cant Use my free scent certificate 

[DaneeBT]

 Hi @aweberxo I'll send you a PM!

[lidges]

Hi! I am also having issues- did anyone figure this out? Thank you!

[christianr0410]

i am having the same issue but i dont have any 1,i ,o,0 s in my code i have tried it many times but , it wont work.

[DaneeBT]

Hi @lidges @christianr0410 I'll send you both a PM to assist!

[thinkthree]

I’m not able to redeem my scent certificate I’ve tried everything I need help ! 

[jass27]

Were you able to get it figured out m? I’m having the same trouble 😒

[DaneeBT]

Hi @jass27 To redeem your scent certificate, you'll add the eligible fragrance to your basket then enter the promo code in the promo box at checkout! If you're having trouble with the code, please send me a PM with a clear photo of your voucher so I can take a look.