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Post in Customer Support
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Redeem scent certificate online

Hi everyone! 
I’m trying to redeem a scent certificate online that I bought about a year ago. I thought you were supposed to put the code in the promo/reward box but when I did it said to enter it as a gift card. But it doesn’t have a pin so I couldn’t enter as a gift card. Does anyone know what to do??

thanks!

Re: Redeem scent certificate online

Hi @janneth24345 The voucher code can be entered in the "promo code" section on the first page of checkout or on the last page of checkout! 

Re: Redeem scent certificate online

I am also experiencing the same thing, I can’t use my scent certificate code. I’ve tried everything it just won’t work

Re: Redeem scent certificate online

@charlottemoos I'm sorry to hear that! I will send you a PM to help. 

Re: Redeem scent certificate online

Where in the package is the scent certificate code? I been carrying around the card with the pictures of the scents on it thinking that was it and it’s not smh.i hope I didn’t throw it away.are all the codes the same? 

Re: Redeem scent certificate online

Hi @monerosee,

 

My apologies, it's a card inside the package with a promo code printed on it. The promo codes are unique. Regretfully we're unable to replace the vouchers if they are lost, stolen, or damaged. If you're able to find it and need assistance redeeming your fragrance, please let us know and we will be happy to help!

 

Warm regards,

Laurie

Re: Redeem scent certificate online

I got this for Christmas and I cannot find the voucher. Can you help? 

Re: Redeem scent certificate online

Hi @kimberlieeann Regretfully, the voucher cannot be replaced if lost or stolen. I'm so sorry about that!

Re: Redeem scent certificate online

I don't know how to redeem my certificate for the perfume scents 

Re: Redeem scent certificate online

@neggy08 To redeem your scent certificate, please add the eligible fragrance to your basket and enter the promo barcode in the promo box at checkout. 

Re: Redeem scent certificate online

I’m trying and not sure how to do it

Re: Redeem scent certificate online

@Gaby510 You should add the fragrance you want to redeem to your basket and then add the certificate promo in the promo code box at checkout. 

Re: Redeem scent certificate online

Has anyone figured this out? I've been trying to redeem my certificate too and it's not working for me either 

Re: Redeem scent certificate online

@misskupiecake I will send you a PM to help. 

Re: Redeem scent certificate online

Hello, I am also experiencing issues with redeeming my Scent Certificate. It is saying that it does not exist 😞

Re: Redeem scent certificate online

@FLKAISY @JessRo723 I'll send you both a PM to assist! 

Re: Redeem scent certificate online

Yep having this same issue now. Can someone help?

Re: Redeem scent certificate online

Hi @beautyatbest I'll send you a PM.

Re: Redeem scent certificate online

Having trouble with this. I’ve tried everything.

Re: Redeem scent certificate online

Hi @luemoon I'm sorry I'm not able to send you a private message at this time. Please contact us via Facebook private message, Twitter DM, or Instagram DM so we can further assist. Thank you! 

Re: Redeem scent certificate online

Hi I am trying to redeem my scent certificate but I am unable to. I’m experiencing the same issues. Help! Thanks!

Re: Redeem scent certificate online

Hi @cierraclev,

 

I'll send you a message to help! 

 

Best,

Laurie 

170 Replies
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