Problems with online orders

[robinshirley]

I ordered some product along with a gift card for my daughter for Christmas.  It said it would be here by the 24th/25th.  The product arrived but no gift card.  I tracked the order and it says “estimated delivery date is the 27th”.  I would never had ordered a GC knowing it would arrive after the holiday.  It never said that it was an “estimated delivery date of the 24th/25th”, it said it would be here by then.  They won’t cancel my order or allow me to return it.  I had to purchase another one at a store.  I’m really unhappy about this.  Does anyone have any suggestions or had a similar issue?  They didn’t even try to offer a solution or any form of concession!

[keelybt]

@robinshirley I'm sorry for the delay!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service