can’t order online

[mar2009]

so everytime i try to place an online order it always tells me it’s canseled? it will say it charges me and then right after it refunds me. this has been going on for a year now. 

[LaurieBT]

@mar2009, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!