Package missing

[Xanu]

Hey, my order tracking says it’s been delivered on May 14, 11:01am to community mailbox/parcel locker but there was nothing. I checked everywhere asked around but no parcel. I checked again yesterday but nothing. I’m really worried now. I really hope you guys help me out here.

[PenelopeBT]

Hi @Xanu,

Please check your private messages for further assistance.

Best,

Penelope

[Xanu]

Thank you @PenelopeBT

[Kotomishi]

Did you also place your order on April 29th? Most likely Sephora shipped your order to someone else with their address label on it. I've been seeing lots of posts revolving around people's order being misdelivered to someone else and the dates all revolve around May 14/15 delivery dates.

[Xanu]

I placed the order on April 25th but the delivery was expected May 14th or 15th