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Post in Customer Support

Opened bottle

Hello all, 

I recieved an order today with an opened bottle of the Ordinary Hemi Squalene. 

The box it came in appears to be undamaged, but when I slid it out into my hand oil started spilling out. The lid was not screwed on atall. The label has oil soaked into it, so obviously it was leaking the whole time inside the box. There is obviously oil missing too, TO is normally exceptionally full in my experience. 

Very dissapointed. I know TO products are not expensive but I've never had an issue and right now I'm not sure I want to use this product because idk who has messed with it. Also sad to have spend money on something and not get out what I paid for. 

Can't seem to see how to add picture of bottle. 

Re: Opened bottle

@RR21 Oh no! I will send you a PM to help. 

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