Missing item (GWP)

[mims00]

The last order I’ve received from Sephora have been missing the free item that I had picked out. I specifically ordered enough items to meet the minimum amount of order to qualify and then to not receive the free item is just annoying and disappointing.😭

[LaurieBT]

@mims00, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!