Missing item from delivery

[sr]

Hello,

I just had a product delivered same day. One of the products was missing from my order. Any suggestions?

[LaurieBT]

Hi @sr,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie

[sr]

Hello,

My order number/order ID is:

I did not receive the mascara I ordered, the eye shadow kit did get delivered. 

thank you. 

[keelybt]

@sr I removed your order number from your post as we do not recommend posting that publicly. If you'd like to send a private message, you can adjust your account settings (the gear icon) on a desktop or mobile web browser.