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Post in Customer Support

Missing Samples

Hi! The last time I received a sample from an online order was Feb 3. Iโ€™ve placed 7 orders since then and none of them have had samples, not even replacements. Iโ€™m just wondering if the sample program is over then? Or will you bring back in store samples instead? I understand not giving away samples in store for free, but with purchase could maybe solve the problem? Thanks!

Re: Missing Samples

Hi @pbreet,


I'm so sorry your samples have not been included! We've shared this feedback with our shipping teams and I'll send you a message shortly. 


Re: Missing Samples

Thank you so much I appreciate that! 

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