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198,760 Posts
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2 Beauty Insider Cards
I've recently set up and logged into my Sephora online account, which
says I only have 16 points. I'm confused because a Sephora associate
told me I had about 100 points and was allowed to choose a re...
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4
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4 Replies
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Re: 2 Beauty Insider Cards
@Anonymous I'm sorry for the confusion! I will send you a PM to help
combine your accounts.
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3 Replies
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RE: Re: 2 Beauty Insider Cards
I logged into my account and my 1800 points were gone!! It says I have 0
points and I have not used them! I am a Rouge member! Where did my
points go!
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1
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1 Reply
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Re: RE: Re: 2 Beauty Insider Cards
Hi @CapeArtist, It appears that our Beauty Insider system was down but
it should be back up and running again. Please try logging out of your
account then logging back in to see the update. Always, Danee
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Kat Von D Concealer Shade Match
Hi, I currently use make up forever. In foundation, I am1 R02, can
someone help me match to Kat Von D’s concealer?
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Receiving points for orders
A couple of weeks ago, I bought a concealer and I put in my phone number
at checkout, but I don't think I received any points. I think that this
has happened a couple of time in the past as well. I st...
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1
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1 Reply
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Re: Receiving points for orders
@izzyhkim, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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0 Replies
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Lost or Stolen Package
I’m extremely frustrated and disappointed due to the lost or stolen
package, and the fact that customer service has not been able to help me
resolve the issue.This order is urgent. I have a flight to ...
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2
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2 Replies
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Re: Lost or Stolen Package
@mmmichmagat, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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1
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1 Reply
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Re: Lost or Stolen Package
@LaurieBT Hi, I already change the private message settings. I also sent
you a private message. Thank you!
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Connecting phone number to app
I usually type in phone number to get point in store, but I cannot
connect phone number to my app. Can someone help with this?
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1
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1 Reply
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Re: Connecting phone number to app
@Moooooe, we're happy to help! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like ...
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0
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0 Replies
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App won’t let me add to cart to ship
I have a weird issue with the Sephora app. It won’t let me add items to
my cart if I choose the “ship for free” option. The “add to basket”
button is greyed out. Oddly, if I switch to order online and...
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8 Replies
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0 Replies
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Re: App won’t let me add to cart to ship
@katluvdogs, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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6
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6 Replies
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1 Reply
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Re: App won’t let me add to cart to ship
Hi @Jgrou08, I received your message but I'm unable to respond, as it
looks like your messages are not enabled on your side. It looks like a
technical error occurred, and this should be corrected now....
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0 Replies
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1 Reply
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Re: App won’t let me add to cart to ship
@EllieT2020 We'll be happy to look into this for you. It looks like your
private messages are currently turned off. Please send me a private
message with your registered email address or you can conta...
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0
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0 Replies
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Re: App won’t let me add to cart to ship
I think it must be an issue for many people because it does not allow me
to add to card from the app either unless I select “same day shipping”..
Then when you go to the card you cannot change shippin...
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1
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1 Reply
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Re: App won’t let me add to cart to ship
@MarilynJK I'm sorry to hear that you are having trouble! It looks like
your private messages are currently turned off. Please send me a private
message with your registered email address or you can c...
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0 Replies
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Didn't receive Points Bazaar items or samples
Hi, I ordered 2 items from the points bazaar (as well as selected
samples) and all that was in my package was the perfume. I'm
disappointed that the last couple times I've ordered, the items I bought
...
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2
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2 Replies
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Re: Didn't receive Points Bazaar items or samples
😟😟 I hate when that happens my Mother’s Day order didn’t have the
extras either. It always seems to be the good packs too
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Re: Didn't receive Points Bazaar items or samples
@SarahMB420, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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0
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0 Replies
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Searching for reviews I submitted
Hi I'm looking for all my product reviews I have submitted over the
years on the app. They used to be viewable on the Profile tab but I
don't see any of my reviews there any more. Where can I find my reviews?
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1
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1 Reply
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Re: Searching for reviews I submitted
@suchakitty They are no longer available on the profile page, but you
should be able to view them on the product page they were submitted on.
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Cannot cancel order (order changed from Canceled to In Progress)
Hi, I've tried to cancel my order(#ending 4642) a few times and the
status first showed "Canceled" then turned back into "In Progress" a few
minutes later. What should I do to really have the order canceled?
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1
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1 Reply
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Re: Cannot cancel order (order changed from Canceled to In Progress)
@yytt5566 I'm sorry to hear that you were having trouble. It looks like
your private messages are currently turned off. Please send me a private
message with your order number or you can contact us by...
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0 Replies
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emails are in french for some reason
Hey, for some reason all my insider and promotional emails are in
french. I do not speak french of love in a french speaking province of
canada. all my preferences are also in english.
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1
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1 Reply
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Re: emails are in french for some reason
@2pider, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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0
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0 Replies
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Missing W2
Hello, I’ve reached out multiple times in regard to a missing W2 and
have not heard back. I’ve tried calling and emailing. How can I go about
getting this information? Thank you.
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1
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1 Reply
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Re: Missing W2
@amonaea, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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0
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0 Replies
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Rouge reward expired
My Rouge reward of $100 is there anything I can do about it? Can I get
some help?
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2
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2 Replies
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1 Reply
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Re: Rouge reward expired
Yes, unfortunately I got a very rude representative that even refused to
hear me out or help with anything.
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Linking phone # to account
Heyy so does anybody know how to link your phone number to you’re
account? Every time I go to Sephora and I enter my phone number I end up
having to say my email. When they have my account they see my phone
number in the system though.
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Re: Linking phone # to account
@Emilieieie I will be happy to help with this. It looks like your
private messages are currently turned off. Please send me a private
message with your phone number. You can adjust your account settin...
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0 Replies
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100$ Rouge reward expired :((
Im so upset! My $100 rouge reward expired before I could use it. I was
waiting to buy myself something special but now I can’t. I honestly
thought I had 6 months till it expired. Does anyone know if t...
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6
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6 Replies
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