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Post in Customer Support
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Jujubeeee4
NEWCOMER I
‎12-19-2023 05:08 PM
‎12-19-2023 05:08 PM

Lost package

Spoiler
Lost package 

My Sephora package has not been delivered. I contacted FedEx and they said it’s been on the truck “out for delivery” for more than 7 days, which means it’s lost. They advised I contact the sender for a resolution. I would like Sephora to send me replacements as I really need the products I ordered and I got them on sale! What can I do to resolve this? 

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LaurieBT
MOD
‎12-19-2023 05:21 PM
‎12-19-2023 05:21 PM

Re: Lost package

Hi @Jujubeeee4,

 

I'm sorry to hear this! I'll send you a message.

 

Best,

Laurie

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  • 1 reply
  • ‎12-19-2023 05:08 PM
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