Lost Package

[Jaycee2002]

Hi! I think my package got stolen. I live in an apartment building and the delivery driver left my package on the floor infront of my mailbox. My package got delivered while I was at work and when I came home, it was gone! Whenever I buy something online it usually gets delivered to my door on my floor, so I was a bit shocked to see that they left it on the main level floor like that. Is there anyway I can get reimbursed or sent another product? 

[Jaycee2002]

I have another package coming next week and I’m worried this will happen again.

[LaurieBT]

@Jaycee2002, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!