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Post in Customer Support
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Is return 30 days from date of purchase or date of delivery?

Hi,
I ordered around 2500$ skincare and makeup products from Rouge Sale and now i have to return 2 items that i bought online on November 1st. The package was delivered on November 4th. So will the 30 day return period start from November 4th(delivery date) or November 1st (when i actually placed the order). All other brands say it is 30 days from delivery but sephora is denying it.
I really need to return 2 products and i dont need Store credit, i need my money back 😞 😞 Please please please help.

3 Replies

Re: Is return 30 days from date of purchase or date of delivery?

Hi @hinpin

 

I will send you a private message so I can provide you with more information. Thanks! 

 

Best Wishes,

 

Janean

Re: Is return 30 days from date of purchase or date of delivery?

I'm also having the same issue. The problem will be worse if you need to return via mail. Was told that the 30 days return also include the return transit time (was told ~2weeks) - even tho sephora can actually track when we drop off the package. So your 30 days minus 3 days delivery minus 2 weeks return time = need to return 2 weeks upon receipt!! I think I'll complain to better business bureau if I'm not getting refunded to my original source of payment. 

Re: Is return 30 days from date of purchase or date of delivery?

This just happened to me! I bought an item 11/9. It came in 11/29. I tried to return it 12/11. They denied me and said I had to get store credit. My question is how am I supposed to return my item within 30 days of the purchase date if it took almost 3 weeks to come in??? Doesn’t make sense to me. 

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