Insider account unusable

[Samleawong]

There is something very wrong with my beauty insider account. 

The points associated with my account are different across pages. It shows 135 on the mobile website, but 1060 in the mobile app.

When I am signed in and try to apply SAVINGS to my checkout, it says I am not signed in.

I can’t add a birthday gift even though it is my birthday month and I have a cart greater than $25.

My account has become unusable as I can’t get any of the loyalty perks. What is the point of having it?  
 

[Samleawong]

 

 

[keelybt]

@Samleawong  I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser.

[keelybt]

@Samleawong I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service