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Post in Customer Support
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I received the wrong item!

Hi Customer Service!
I have purchased Sephora Rouge Gel Lip Liner in 27 Knock on Wood and I have received 70 Avenue des Champes Elysees. They are so different!

Could you please solve this issue? What should I do? I can send you the photo of the lip liner I received, still unopened.

Thank you so much!!

1 Reply

Re: I received the wrong item!

@Saradestin, I'm so sorry for this experience! I'll send you a message shortly to assist further.

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