Wrong item received

[beth009998]

I was sent the wrong items and I contacted customer service and even talked to a supervisor stating there is nothing they can do even though I returned the item, they said the postage is facing a delay so I might need to wait even longer even though this was an error made by Sephora. I got 2 small items instead of what I had ordered and I ordered the items as a present, first the order was delayed and when it was delivered it wasn’t even what I had ordered. I’m not sure why the refund just can’t be issued as I’ve seen multiple customers facing this same issue online. 

[LaurieBT]

@beth009998, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address and additional detaisl, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[beth009998]

I sent you a message, customer service said they aren’t able to help