Wrong item received

[LOUHILL]

Hello, I have received the wrong package. I have ordered 3 items that make a total of 70 dollars, and they sent me an eyebrow pencil for 13 dollars. I don't know what to do because I live in the Dominican Republic and first they told me that they couldn't send me the items, and I contacted them again and they put me on hold for 3 business days. Now I don't have what I bought and I don't want to lose my money either.

[LaurieBT]

@LOUHILL, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!