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How to make my default color IQ?

I have 3 on my account and only want my 2y09 as my default but won't let me switch, please help 😩
1 Reply

Re: How to make my default color IQ?

Spoiler
 

Looks like they still haven't fixed this problem 2 years later, because I'm having the same issue. Half the stuff that shows up matches to my darker color (the second one I entered, but current default), and other half of stuff matches my lighter color (the first one I entered, that I need switched back to be my default).

Re: How to make my default color IQ?

Same issue

Re: How to make my default color IQ?

i am new and have no idea what skin iq numbers are if you find anything at all please let me know girl thank you again

Re: How to make my default color IQ?

Hi @ashlovexo + @AngryV. At this time, you can only input multiple ColorIQ numbers on our website, and cannot change the default. Our app will always reflect the default ColorIQ you originally entered. I apologize for any confusion. I recommend making a personal note of your fall/winter and spring/summer matches. If you want to search for specific shades, you can always input any ColorIQ number online and generate the corresponding matches. 

 

xo,

Jamila 

Re: How to make my default color IQ?

im new to sephora i have no clue what  My Skin Iq is im imedium toned well like olive not fair do u know the iq for that. Thanks very much

 

Re: How to make my default color IQ?

@JamilaBT But other makeup such as eyebrow pencil colors are matching to the second color iq I put in. Which was not the original defaulted color. When you say the default doesn't change that's incorrect because it does and it did. I will try using my laptop and see if I can make any changes. Otherwise I'm quite disappointed, yet again with how your system is setup.

Re: How to make my default color IQ?

Hi Xiooo, I have reported this issue and we are looking into it. 

Re: How to make my default color IQ?

Thank you so much im new here it will be nice to know i love sephora you all are so nice on thesepost.

RE: How to make my default color IQ?

If you are using the app, it's not possible as I've tried several times and it would redirect me to my old color iq. However, I was able to input my new color iq online!

RE: How to make my default color IQ?

You know I had the same problem...
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