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Post in Customer Support
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How do I change my birthday?

My birthday is June 10th and I was looking forward to receiving my gift but my account says that my birthday is January 1st? Can I get some help with changing it without calling? Thanks!

1 Reply

Re: How do I change my birthday?

Hi! My birthday is March 18, but it also says January 1. Do you think this could be fixed for me? Thank you

Re: How do I change my birthday?

@Cassidyy18 I have updated this for you. 

Re: How do I change my birthday?

Hi, my birthday is April 6, but it says January 1. Do you think this could be fixed for me too?

Re: How do I change my birthday?

@melaniecabrera I have updated this for you. 

Re: How do I change my birthday?

Hi, my birthday is January 13 but my account says April 13. Can you change it for me too please?

Re: How do I change my birthday?

@ashleyl130, we've updated this. You may need to sign out and sign back in to see this update reflected.

Re: How do I change my birthday?

Hi. My account says my birthday is October 4 but it’s actually March 4. Would you be able to help change mine too?

Re: How do I change my birthday?

@korbnev @abccat7 I have updated this for you. 

Re: How do I change my birthday?

My birthday is august 28 however my account says february 2, could you change this for me too?

Re: How do I change my birthday?

Hi! Can you also change it for me ? I think it says dec 1 when I created the account 

Re: How do I change my birthday?

@aiymaib, if you'd like to send me a message with your birthday (date/month) I'll be happy to help. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with these details, I'll assist. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Re: How do I change my birthday?

Hi! Can you please change my birthday to 20 of January?

Re: How do I change my birthday?

hello, my birthday is june 1st but it states that it is january 1st. if there is a way that can be changed that would be awesome thank you! 🙂

Re: How do I change my birthday?

Hi could you change mine too? It's actually Jan 29

Re: How do I change my birthday?

how??

Re: How do I change my birthday?

@tofumao @ilyssaxx, we've updated this for you. You might need to sign out and sign back in to see this update reflected. Thank you!

Re: How do I change my birthday?

Hello. My birthday has been set to January 11, however it is on January 1st and my niece is insisting for me to get this fixed. Is there a way to change this? 🙂

Re: How do I change my birthday?

@aiymaib @aishamirr @manasiii123 I have updated this for you. 

Re: How do I change my birthday?

Hi, my birthday is november 30, and I was looking forward to getting my gift today, but my account says october 13? Thanks!

Re: How do I change my birthday?

@ccoconut I see that you've been assisted!

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